Tester conversation not loading in Rasa X

Conversations from testers will not load to allow for annotation in Rasa X. See pic below. It remains in a “loading” state for any conversations had via the link I send to a tester from the Rasa X UI.

However, other conversations from different inputs load correctly, such as the conversations from Twilio / in the UI itself in the “chat” tab.

Is this fixed in more recent versions?

What Rasa X version are you using?