Incorrect use of forms? story is not proceeding/fallback

AHaensch-lab · September 17, 2021, 8:37am

Hello all,

I would like to build a chatbot that first requires the user’s email and name (via a form) and then allows selection via buttons.

The utterance with the buttons could only be done within the form (because otherwise rule violations were displayed while training).

Here I now find the following:

With only one story, which considers one of the button-intents, everything works great:

Single Story:

- story: VPN Problems

steps:

- intent: greet

- action: utter_greet

- intent: problem_vpn

- action: ticket_form

- active_loop: ticket_form

- intent: vpn_no_internet

- action: utter_vpn_no_internet

But as soon as I add two more stories (with or without checkpoints), i.e. complete the button selection, the chatbot falls into the “action_listen” state, although the correct intent was detected. The utterance contained in the story is not executed.

full stories:

version: "2.0"

stories:

- story: happy path

steps:

- intent: greet

- action: utter_greet

- intent: mood_great

- action: utter_goodbye

- story: VPN Problems

steps:

- intent: greet

- action: utter_greet

- intent: problem_vpn

- action: ticket_form

- active_loop: ticket_form

- intent: vpn_no_internet

- action: utter_vpn_no_internet

- story: VPN Problems

steps:

- intent: greet

- action: utter_greet

- intent: problem_vpn

- action: ticket_form

- active_loop: ticket_form

- intent: vpn_rdp_Problem

- action: utter_vpn_rdp_problem

- story: VPN Problems

steps:

- intent: greet

- action: utter_greet

- intent: problem_vpn

- action: ticket_form

- active_loop: ticket_form

- intent: vpn_kennwort_gesperrt

- action: utter_vpn_kennwort_gesperrt

In the debug I see that the correct intent (from the button selection) is detected, but not the associated utterance, but action_listen is predicted:

Debug-Output:

Bitte wähle eines der Themen aus, damit ich dir weiterhelfen kann. 1: Internet nicht verfügbar (/vpn_no_internet)

2021-09-17 09:04:11 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation 'bbc40067ac4240f089c7696a08e7c205'.

2021-09-17 09:04:11 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation 'bbc40067ac4240f089c7696a08e7c205'.

2021-09-17 09:04:11 DEBUG    rasa.core.lock_store  - Acquired lock for conversation 'bbc40067ac4240f089c7696a08e7c205'.

2021-09-17 09:04:11 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'bbc40067ac4240f089c7696a08e7c205'

2021-09-17 09:04:11 DEBUG    rasa.core.processor  - Received user message '/vpn_no_internet' with intent '{'name': 'vpn_no_internet', 'confidence': 1.0}' and entities '[]'

2021-09-17 09:04:11 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 36 events.

2021-09-17 09:04:11 DEBUG    rasa.core.policies.memoization  - Current tracker state:

[state 1] user intent: greet | previous action name: action_listen

[state 2] user intent: greet | previous action name: utter_greet

[state 3] user intent: problem_vpn | previous action name: action_listen

[state 4] user intent: vpn_no_internet | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}

2021-09-17 09:04:11 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...

2021-09-17 09:04:11 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'user': {'intent': 'vpn_no_internet'}, 'prev_action': {'action_name': 'action_listen'}}]

2021-09-17 09:04:11 DEBUG    rasa.core.policies.memoization  - There is no memorised next action

2021-09-17 09:04:11 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.

2021-09-17 09:04:11 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:

[state 1] user intent: greet | previous action name: action_listen

[state 2] user intent: greet | previous action name: utter_greet

[state 3] user intent: problem_vpn | previous action name: action_listen

[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}

[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}

[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}

[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}

[state 8] user text: /vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}

2021-09-17 09:04:11 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.

2021-09-17 09:04:11 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:

[state 1] user intent: greet | previous action name: action_listen

[state 2] user intent: greet | previous action name: utter_greet

[state 3] user intent: problem_vpn | previous action name: action_listen

[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}

[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}

[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}

[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}

[state 8] user intent: vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}

2021-09-17 09:04:11 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.

2021-09-17 09:04:11 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.

2021-09-17 09:04:11 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.

2021-09-17 09:04:11 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.

2021-09-17 09:04:11 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 0.99.

2021-09-17 09:04:11 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x000001FE21D06B20>]'.

2021-09-17 09:04:11 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.

2021-09-17 09:04:11 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'bbc40067ac4240f089c7696a08e7c205'.

Your input ->

Finally, I tested the 3 stories without the forms and everything works correctly. Therefore, I assume that I did not implement something correctly with the forms, although I had followed the tutorials.

Can someone please help me further?

Thanks a lot!

The following are the remaining configurations:

files

Rules.yml

version: "2.0"

rules:

- rule: Say goodbye anytime the user says goodbye

steps:

- intent: goodbye

- action: utter_goodbye

- rule: contact the support

steps:

- intent: contact_support

- action: utter_contact_support

- rule: activate ticketform

steps:

- intent: problem_vpn

- action: ticket_form

- active_loop: ticket_form

- rule: submit ticketform

condition:

- active_loop: ticket_form

steps:

- action: ticket_form

- active_loop: null

- slot_was_set:

    - requested_slot: null

- action: utter_submit

- action: utter_slots_values

- action: utter_vpnmoeglicheProbleme

domain.yml:

version: '2.0'

config:

store_entities_as_slots: true

session_config:

session_expiration_time: 60

carry_over_slots_to_new_session: true

intents:

- greet:

    use_entities: true

- goodbye:

    use_entities: true

- affirm:

    use_entities: true

- deny:

    use_entities: true

- mood_great:

    use_entities: true

- need_something_else:

    use_entities: true

- vpn_no_internet:

    use_entities: true

- problem_vpn:

    use_entities: true

- vpn_rdp_Problem:

    use_entities: true

- vpn_kennwort_gesperrt:

    use_entities: true

- contact_support:

    use_entities: true

entities: []

slots:

email:

    type: rasa.shared.core.slots.TextSlot

    initial_value: null

    auto_fill: true

    influence_conversation: true

name:

    type: rasa.shared.core.slots.TextSlot

    initial_value: null

    auto_fill: true

    influence_conversation: true

requested_slot:

    type: rasa.shared.core.slots.UnfeaturizedSlot

    initial_value: null

    auto_fill: true

    influence_conversation: false

responses:

utter_greet:

- text: Hi, ich bin der BrainBot. Wie kann ich dir helfen?

utter_goodbye:

- text: Bye, bis zum nächsten Mal!

utter_HowToHelp:

- text: Alles klar, wobei ich kann dir helfen?

utter_ask_email:

- text: Für die weitere Bearbeitung benötige ich bitte deine E-Mailadresse

utter_ask_name:

- text: Wie ist dein Name?

utter_submit:

- text: Vielen Dank!

utter_slots_values:

- text: Dein name ist {name} und deine email lautet {email}

utter_vpnmoeglicheProbleme:

- buttons:

    - payload: /vpn_no_internet

    title: Internet nicht verfügbar

    - payload: /vpn_rdp_Problem

    title: 'RDP: Gerät nicht eingeschaltet'

    - payload: /vpn_kennwort_gesperrt

    title: Kennwort gesperrt

    - payload: /contact_support

    title: Sonstiges (Ticket eröffnen)

    text: |-

    Du hast also Probleme mit dem VPN. Nach meiner Erfahrung liegt es an einem der folgenden Gründe: 

    1. Das verwendete Gerät hat keine Verbindung zum Internet 

    2. Beim arbeiten mit einer RDP-Verbindung, ist das Gerät (PC / Notebook) im Büro ggf. nicht eingeschaltet. 

    3. Kennwort gesperrt. 

    Bitte wähle eines der Themen aus, damit ich dir weiterhelfen kann.

utter_vpn_no_internet:

- text: |

    Bitte überprüfe, ob das Notebook oder der PC mit dem Internet verbunden ist.

    Versuche mal, die Braintec-Website zu öffnen.

    Kann diese nicht geöffnet werden, prüfen bitte deine WLAN bzw. LAN Verbindung.

    Solltest du über LAN verbunden sein, kontrolliere bitte die Anzeigen an deinem Router. 

    Leuchten diese durchgängig GRÜN, starte bitte den Router neu.

    Blinken diese ROT, dann wende dich an deinen Provider.

    Bist du über WLAN verbunden, prüfen bitte die Verbindung an deinem Notebook und verbinde dich ggf. neu.

utter_vpn_rdp_problem:

- text: |

    Bitte rufe in deinem Büro an, so dass geprüft werden kann, ob das Gerät eingeschaltet ist. Wenn es ausgeschaltet ist, bitte das Gerät, einschalten zu lassen. 

    Ist das Gerät eingeschaltet, muss für die Störungsbeseitigung ein Techniker hinzugezogen werden.

utter_vpn_kennwort_gesperrt:

- text: |

    Sollte das Kennwort gesperrt sein, kann dies nur durch einen Techniker behoben werden. 

utter_contact_support:

- text: Ich habe für dich ein Ticket erstellt. Ein Techniker wird sich schnellstmöglich bei dir melden. Kann ich dir sonst irgendwie helfen?

actions:

- action_fallback

forms:

ticket_form:

    required_slots:

    email:

    - type: from_text

    name:

    - type: from_text

e2e_actions: []

nlu.yml:

version: "2.0"

nlu:

- intent: mood_great

examples: |

    - mir gehts gut

    - alles gut bei mir

- intent: greet

examples: |

    - hey

    - hallo

    - hi

    - mahlzeit

    - wie gehts

    - was geht

    - morgen

    - moin

    - huhu

    - Moin

    - Guten Morgen

    - Hallo lieber bot

    - Guten Abend

    - Guten Tag

    - Hallöchen

    - Na

    - Servus

    - Was geht

    - Hallo

    - was ghet

    - hello

- intent: goodbye

examples: |

    - bye

    - tschüss

    - bis dann

    - bis später

    - ciao

    - tschau

    - danke

    - machs gut

    - adios

    - alles gute

    - auf Wiedersehen

    - bis bald

    - hau rein

    - hau rein keule

- intent: affirm

examples: |

    - ja

    - korrekt

    - stimmt

    - genau

    - machen wir so

    - yea

    - ohja

    - ohh ja

    - jup

    - klingt gut

    - habe ich

    - hab ich

    - ja, hat es

- intent: deny

examples: |

    - no

    - nein

    - ne

    - nee

    - nein danke

    - ohh nein

    - falsch

    - etwas anderes

    - habe ich nicht

    - hab ich nicht

- intent: problem_vpn

examples: |

    - Ich habe Probleme mit dem VPN

    - Mein VPN funktioniert nicht

    - VPN geht nicht

    - VPN ist kaputt

    - meine Verschlüsselte Verbindung geht nicht mehr

    - Ich kann mich nicht mit VPN verbinden

    - Die Verbindung zum Firmennetzwerk ist nicht möglich

    - Die Verbindung mit VPN funktionier nicht

    - Ich habe keinen VPN-Zugang zum Server…

    - ich kann meine VPN nicht anschließen

    - ich aknn meine VPN nicht anschließen

    - Ich kann meine VPN anschließen

    - ich kann mich nciht mti vpn verbinden

    - ich habe Probleme, mcih mit der VPN zu verbinden

    - ich habe probleme mit der vpn

- intent: vpn_no_internet

examples: |

    - Das Geraet hat keinen Zugang zum Internet

- intent: vpn_rdp_Problem

examples: |

    - Das Geraet im Büro ist ausgeschaltet

- intent: vpn_kennwort_gesperrt

examples: |

    - Mein Kennwort für VPN ist gesperrt

- intent: contact_support

examples: |

    - Ich benötige Hilfe durch einen Mitarbeiter

    - Kann ich mit einem Menschen sprechen?

    - Du kannst mir nicht helfen

    - Ich brauche Hilfe durch den Support

    - Kannst du mich an einen Mitarbeiter weiterleiten?

    - ich Benötige Unterschützung durch einen Techniker

    - Bitte leite mich an einen Techniker

config.yml:

language: de

pipeline:

- name: SpacyNLP

case_sensitive: false

model: de_core_news_lg

- name: SpacyTokenizer

- name: SpacyFeaturizer

- name: RegexFeaturizer

- name: LexicalSyntacticFeaturizer

- name: CountVectorsFeaturizer

- name: CountVectorsFeaturizer

analyzer: char_wb

min_ngram: 1

max_ngram: 4

- name: DIETClassifier

epochs: 100

- name: EntitySynonymMapper

- name: ResponseSelector

epochs: 100

policies:

- name: AugmentedMemoizationPolicy

- name: TEDPolicy

max_history: 5

epochs: 100

constrain_similarities: true

- name: RulePolicy

core_fallback_threshold: 0.5

core_fallback_action_name: action_fallback

enable_fallback_prediction: True

nik202 · September 17, 2021, 8:45am

Hello @AHaensch-lab! Can you confirm that it’s your secondary email id or it’s your teammate working on the same project, as this is a similar related thread (I mean the code not the topic ): Checkpoints doesn't work

AHaensch-lab · September 17, 2021, 8:59am

Yes, pKo is my teammate. After further analysis, hopefully i could identify that more closely, so that is a different issue from my perspective. But yes, it is related for sure

nik202 · September 17, 2021, 9:31am

@AHaensch-lab No worries ) If I can request you can you please give one example of bot/use for the above scenario which you had mentioned? Thanks.

AHaensch-lab · September 17, 2021, 10:32am

Hi Nik, thank you.

first: in the version above, i pulled a version without the “wait_for_user_input: false” at the end ob the rule: submit ticketform. In the following ones, i included these. Without these line, not even the single story works.

updated_rule:

    - rule: submit ticketform

    condition:

    - active_loop: ticket_form

    steps:

    - action: ticket_form

    - active_loop: null

    - slot_was_set:

        - requested_slot: null

    - action: utter_submit

    - action: utter_slots_values

    - action: utter_vpnmoeglicheProbleme

    wait_for_user_input: false

the first chat with the single story, where everything works fine, is as follows: story:

  - story: VPN Problems
     steps:
     - intent: greet
     - action: utter_greet
     - intent: problem_vpn
     - action: ticket_form
     - active_loop: ticket_form
     - intent: vpn_no_internet
     - action: utter_vpn_no_internet

chat:

Bot loaded. Type a message and press enter (use '/stop' to exit):
Your input ->  hi
Hi, ich bin der BrainBot. Wie kann ich dir helfen?
Your input ->  ich ahbe Probleme mit VPN
Für die weitere Bearbeitung benötige ich bitte deine E-Mailadresse
Your input ->  someone@anything.com
Wie ist dein Name?
Your input ->  someone
Vielen Dank!
Dein name ist someone und deine email lautet someone@anything.com
? Du hast also Probleme mit dem VPN. Nach meiner Erfahrung liegt es an einem der folgenden Gründe:

1. Das verwendete Gerät hat keine Verbindung zum Internet

2. Beim arbeiten mit einer RDP-Verbindung, ist das Gerät (PC / Notebook) im Büro ggf. nicht eingeschaltet.

3. Kennwort gesperrt.

Bitte wähle eines der Themen aus, damit ich dir weiterhelfen kann.  1: Internet nicht verfügbar (/vpn_no_internet)
Bitte überprüfe, ob das Notebook oder der PC mit dem Internet verbunden ist.
Versuche mal, die Braintec-Website zu öffnen.
Kann diese nicht geöffnet werden, prüfen bitte deine WLAN bzw. LAN Verbindung.
Solltest du über LAN verbunden sein, kontrolliere bitte die Anzeigen an deinem Router.
Leuchten diese durchgängig GRÜN, starte bitte den Router neu.
Blinken diese ROT, dann wende dich an deinen Provider.
Bist du über WLAN verbunden, prüfen bitte die Verbindung an deinem Notebook und verbinde dich ggf. neu.
Your input ->

chat with debug:

1_story_debug

Bot loaded. Type a message and press enter (use '/stop' to exit):
Your input ->  hi
2021-09-17 12:10:15 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:15 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:15 DEBUG    rasa.core.lock_store  - Acquired lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:15 DEBUG    rasa.core.tracker_store  - Could not find tracker for conversation ID '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Starting a new session for conversation ID '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Action 'action_session_start' ended with events '[<rasa.shared.core.events.SessionStarted object at 0x0000023E504A1888>, ActionExecuted(action: action_listen, policy: None, confidence: None)]'.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Current slot values:
        email: None
        name: None
        requested_slot: None
        session_started_metadata: None
2021-09-17 12:10:15 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2021-09-17 12:10:15 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Received user message 'hi' with intent '{'id': 1229784746121335966, 'name': 'greet', 'confidence': 0.9998975396156311}' and entities '[]'
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 4 events.
2021-09-17 12:10:15 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
2021-09-17 12:10:15 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'utter_greet'
2021-09-17 12:10:15 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'utter_greet' based on user intent.
2021-09-17 12:10:15 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user text: hi | previous action name: action_listen
2021-09-17 12:10:15 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:15 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
2021-09-17 12:10:15 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:15 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:10:15 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:10:15 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_AugmentedMemoizationPolicy.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Predicted next action 'utter_greet' with confidence 1.00.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x0000023E503BADC8>]'.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Action 'utter_greet' ended with events '[BotUttered('Hi, ich bin der BrainBot. Wie kann ich dir helfen?', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_greet"}, 1631873415.552278)]'.
2021-09-17 12:10:15 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
2021-09-17 12:10:15 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'action_listen'
2021-09-17 12:10:15 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:10:15 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
2021-09-17 12:10:15 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:15 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_AugmentedMemoizationPolicy.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:10:15 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:10:15 DEBUG    rasa.core.lock_store  - Deleted lock for conversation '0e7786815f9b479f862c345d362e1227'.
Hi, ich bin der BrainBot. Wie kann ich dir helfen?
Your input ->  probleme mit vpn
2021-09-17 12:10:20 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:20 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:20 DEBUG    rasa.core.lock_store  - Acquired lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:20 DEBUG    rasa.core.tracker_store  - Recreating tracker for id '0e7786815f9b479f862c345d362e1227'
2021-09-17 12:10:20 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2021-09-17 12:10:20 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2021-09-17 12:10:20 DEBUG    rasa.core.processor  - Received user message 'probleme mit vpn' with intent '{'id': 6480136946477307551, 'name': 'problem_vpn', 'confidence': 0.9993769526481628}' and entities '[]'
2021-09-17 12:10:20 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 9 events.
2021-09-17 12:10:20 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
2021-09-17 12:10:20 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'ticket_form'
2021-09-17 12:10:20 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'ticket_form' based on user intent.
2021-09-17 12:10:20 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user text: probleme mit vpn | previous action name: action_listen
2021-09-17 12:10:20 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:20 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
2021-09-17 12:10:20 DEBUG    rasa.core.policies.rule_policy  - There is a rule for the next action 'ticket_form'.
2021-09-17 12:10:20 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:10:20 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:10:20 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:10:20 DEBUG    rasa.core.processor  - Predicted next action 'ticket_form' with confidence 1.00.
2021-09-17 12:10:20 DEBUG    rasa.core.actions.forms  - Activated the form 'ticket_form'.
2021-09-17 12:10:20 DEBUG    rasa.core.actions.forms  - No pre-filled required slots to validate.
2021-09-17 12:10:20 DEBUG    rasa.core.actions.forms  - Validating user input 'UserUttered(text: probleme mit vpn, intent: problem_vpn, use_text_for_featurization: False)'.
2021-09-17 12:10:20 DEBUG    rasa.core.actions.forms  - Validating extracted slots: {}
2021-09-17 12:10:20 DEBUG    rasa.core.actions.forms  - Request next slot 'email'
2021-09-17 12:10:20 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x0000023E3974E908>]'.
2021-09-17 12:10:20 DEBUG    rasa.core.processor  - Action 'ticket_form' ended with events '[<rasa.shared.core.events.ActiveLoop object at 0x0000023E3977B048>, <rasa.shared.core.events.SlotSet object at 0x0000023E3977EEC8>, BotUttered('Für die weitere Bearbeitung benötige ich bitte deine E-Mailadresse', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_ask_email"}, 1631873420.1650538)]'.
2021-09-17 12:10:20 DEBUG    rasa.core.processor  - Current slot values:
        email: None
        name: None
        requested_slot: email
        session_started_metadata: None
2021-09-17 12:10:20 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'}
2021-09-17 12:10:20 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'action_listen'
2021-09-17 12:10:20 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:10:20 DEBUG    rasa.core.policies.rule_policy  - Predicted 'action_listen' after loop 'ticket_form'.
2021-09-17 12:10:20 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:10:20 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2021-09-17 12:10:20 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:10:20 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:10:20 DEBUG    rasa.core.lock_store  - Deleted lock for conversation '0e7786815f9b479f862c345d362e1227'.
Für die weitere Bearbeitung benötige ich bitte deine E-Mailadresse
Your input ->  someone@anything.com
2021-09-17 12:10:26 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:26 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:26 DEBUG    rasa.core.lock_store  - Acquired lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:26 DEBUG    rasa.core.tracker_store  - Recreating tracker for id '0e7786815f9b479f862c345d362e1227'
2021-09-17 12:10:26 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2021-09-17 12:10:26 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2021-09-17 12:10:26 DEBUG    rasa.core.processor  - Received user message 'someone@anything.com' with intent '{'id': 6480136946477307551, 'name': 'problem_vpn', 'confidence': 0.38911205530166626}' and entities '[]'
2021-09-17 12:10:26 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 16 events.
2021-09-17 12:10:26 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 0] user intent: greet | previous action name: action_listen
[state 1] user intent: greet | previous action name: utter_greet
[state 2] user intent: problem_vpn | previous action name: action_listen
[state 3] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'}
[state 4] user intent: problem_vpn | previous action name: action_listen | active loop: {'name': 'ticket_form'}
2021-09-17 12:10:26 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:10:26 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'user': {'intent': 'problem_vpn'}, 'prev_action': {'action_name': 'action_listen'}}]
2021-09-17 12:10:26 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:10:26 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'ticket_form' based on user intent.
2021-09-17 12:10:26 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'}
[state 5] user text: someone@anything.com | previous action name: action_listen | active loop: {'name': 'ticket_form'}
2021-09-17 12:10:26 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:26 DEBUG    rasa.core.policies.rule_policy  - Predicted loop 'ticket_form'.
2021-09-17 12:10:26 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:10:26 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:10:26 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:10:26 DEBUG    rasa.core.processor  - Predicted next action 'ticket_form' with confidence 1.00.
2021-09-17 12:10:26 DEBUG    rasa.core.actions.forms  - Validating user input 'UserUttered(text: someone@anything.com, intent: problem_vpn, use_text_for_featurization: False)'.
2021-09-17 12:10:26 DEBUG    rasa.core.actions.forms  - Trying to extract requested slot 'email' ...
2021-09-17 12:10:26 DEBUG    rasa.core.actions.forms  - Got mapping '{'type': 'from_text'}'
2021-09-17 12:10:26 DEBUG    rasa.core.actions.forms  - Successfully extracted 'someone@anything.com' for requested slot 'email'
2021-09-17 12:10:26 DEBUG    rasa.core.actions.forms  - Validating extracted slots: {'email': 'someone@anything.com'}
2021-09-17 12:10:26 DEBUG    rasa.core.actions.forms  - Request next slot 'name'
c:\programdata\anaconda3\envs\rasa_2_7_python_3_7\lib\site-packages\rasa\shared\utils\io.py:97: UserWarning: Action 'ticket_form' set slot type 'text' which it never set during the training. This can throw off the prediction. Make sure to include training examples in your stories for the different types of slots this action can return. Remember: you need to set the slots manually in the stories by adding the following lines after the action:

- action: ticket_form
- slot_was_set:
- email: someone@anything.com

More info at https://rasa.com/docs/rasa/domain#slots
2021-09-17 12:10:26 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x0000023E516B0748>]'.
2021-09-17 12:10:26 DEBUG    rasa.core.processor  - Action 'ticket_form' ended with events '[<rasa.shared.core.events.SlotSet object at 0x0000023E3975E588>, <rasa.shared.core.events.SlotSet object at 0x0000023E516E1BC8>, BotUttered('Wie ist dein Name?', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_ask_name"}, 1631873426.4026213)]'.
2021-09-17 12:10:26 DEBUG    rasa.core.processor  - Current slot values:
        email: someone@anything.com
        name: None
        requested_slot: name
        session_started_metadata: None
2021-09-17 12:10:26 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
2021-09-17 12:10:26 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:10:26 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'slots': {'email': (1.0,)}, 'prev_action': {'action_name': 'ticket_form'}, 'active_loop': {'name': 'ticket_form'}}]
2021-09-17 12:10:26 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:10:26 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:10:26 DEBUG    rasa.core.policies.rule_policy  - Predicted 'action_listen' after loop 'ticket_form'.
2021-09-17 12:10:26 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:10:26 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2021-09-17 12:10:26 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:10:26 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:10:26 DEBUG    rasa.core.lock_store  - Deleted lock for conversation '0e7786815f9b479f862c345d362e1227'.
Wie ist dein Name?
Your input ->  someone
2021-09-17 12:10:29 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:29 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:29 DEBUG    rasa.core.lock_store  - Acquired lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:29 DEBUG    rasa.core.tracker_store  - Recreating tracker for id '0e7786815f9b479f862c345d362e1227'
2021-09-17 12:10:29 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2021-09-17 12:10:29 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Received user message 'someone' with intent '{'id': 6480136946477307551, 'name': 'problem_vpn', 'confidence': 0.4432400166988373}' and entities '[]'
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 23 events.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 0] user intent: greet | previous action name: action_listen
[state 1] user intent: greet | previous action name: utter_greet
[state 2] user intent: problem_vpn | previous action name: action_listen
[state 3] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
[state 4] user intent: problem_vpn | previous action name: action_listen | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'user': {'intent': 'problem_vpn'}, 'prev_action': {'action_name': 'action_listen'}}]
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'ticket_form' based on user intent.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
[state 5] user text: someone | previous action name: action_listen | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - Predicted loop 'ticket_form'.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Predicted next action 'ticket_form' with confidence 1.00.
2021-09-17 12:10:29 DEBUG    rasa.core.actions.forms  - Validating user input 'UserUttered(text: someone, intent: problem_vpn, use_text_for_featurization: False)'.
2021-09-17 12:10:29 DEBUG    rasa.core.actions.forms  - Trying to extract requested slot 'name' ...
2021-09-17 12:10:29 DEBUG    rasa.core.actions.forms  - Got mapping '{'type': 'from_text'}'
2021-09-17 12:10:29 DEBUG    rasa.core.actions.forms  - Successfully extracted 'someone' for requested slot 'name'
2021-09-17 12:10:29 DEBUG    rasa.core.actions.forms  - Validating extracted slots: {'name': 'someone'}
2021-09-17 12:10:29 DEBUG    rasa.core.actions.forms  - Deactivating the form 'ticket_form'
c:\programdata\anaconda3\envs\rasa_2_7_python_3_7\lib\site-packages\rasa\shared\utils\io.py:97: UserWarning: Action 'ticket_form' set slot type 'text' which it never set during the training. This can throw off the prediction. Make sure to include training examples in your stories for the different types of slots this action can return. Remember: you need to set the slots manually in the stories by adding the following lines after the action:

- action: ticket_form
- slot_was_set:
- name: someone

More info at https://rasa.com/docs/rasa/domain#slots
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x0000023E39858D88>]'.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Action 'ticket_form' ended with events '[<rasa.shared.core.events.SlotSet object at 0x0000023E39878848>, <rasa.shared.core.events.SlotSet object at 0x0000023E3987A5C8>, <rasa.shared.core.events.ActiveLoop object at 0x0000023E3986DF08>]'.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Current slot values:
        email: someone@anything.com
        name: someone
        requested_slot: None
        session_started_metadata: None
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'slots': {'email': (1.0,), 'name': (1.0,)}, 'prev_action': {'action_name': 'ticket_form'}}]
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - There is a rule for the next action 'utter_submit'.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Predicted next action 'utter_submit' with confidence 1.00.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Action 'utter_submit' ended with events '[BotUttered('Vielen Dank!', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_submit"}, 1631873429.461849)]'.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'prev_action': {'action_name': 'utter_submit'}}]
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - There is a rule for the next action 'utter_slots_values'.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Predicted next action 'utter_slots_values' with confidence 1.00.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Action 'utter_slots_values' ended with events '[BotUttered('Dein name ist someone und deine email lautet someone@anything.com', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_slots_values"}, 1631873429.5008788)]'.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'prev_action': {'action_name': 'utter_slots_values'}}]
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - There is a rule for the next action 'utter_vpnmoeglicheProbleme'.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Predicted next action 'utter_vpnmoeglicheProbleme' with confidence 1.00.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Action 'utter_vpnmoeglicheProbleme' ended with events '[BotUttered('Du hast also Probleme mit dem VPN. Nach meiner Erfahrung liegt es an einem der folgenden Gründe:

1. Das verwendete Gerät hat keine Verbindung zum Internet

2. Beim arbeiten mit einer RDP-Verbindung, ist das Gerät (PC / Notebook) im Büro ggf. nicht eingeschaltet.

3. Kennwort gesperrt.

Bitte wähle eines der Themen aus, damit ich dir weiterhelfen kann.', {"elements": null, "quick_replies": null, "buttons": [{"payload": "/vpn_no_internet", "title": "Internet nicht verf\u00fcgbar"}, {"payload": "/vpn_rdp_Problem", "title": "RDP: Ger\u00e4t nicht eingeschaltet"}, {"payload": "/vpn_kennwort_gesperrt", "title": "Kennwort gesperrt"}, {"payload": "/contact_support", "title": "Sonstiges (Ticket er\u00f6ffnen)"}], "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_vpnmoeglicheProbleme"}, 1631873429.5608804)]'.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'prev_action': {'action_name': 'utter_vpnmoeglicheProbleme'}}]
2021-09-17 12:10:29 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:29 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:29 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 0.98.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:10:29 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:10:29 DEBUG    rasa.core.lock_store  - Deleted lock for conversation '0e7786815f9b479f862c345d362e1227'.
Vielen Dank!
Dein name ist someone und deine email lautet someone@anything.com
? Du hast also Probleme mit dem VPN. Nach meiner Erfahrung liegt es an einem der folgenden Gründe:

1. Das verwendete Gerät hat keine Verbindung zum Internet

2. Beim arbeiten mit einer RDP-Verbindung, ist das Gerät (PC / Notebook) im Büro ggf. nicht eingeschaltet.

3. Kennwort gesperrt.

Bitte wähle eines der Themen aus, damit ich dir weiterhelfen kann.  1: Internet nicht verfügbar (/vpn_no_internet)
2021-09-17 12:10:31 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:31 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:31 DEBUG    rasa.core.lock_store  - Acquired lock for conversation '0e7786815f9b479f862c345d362e1227'.
2021-09-17 12:10:31 DEBUG    rasa.core.tracker_store  - Recreating tracker for id '0e7786815f9b479f862c345d362e1227'
2021-09-17 12:10:31 DEBUG    rasa.core.processor  - Received user message '/vpn_no_internet' with intent '{'name': 'vpn_no_internet', 'confidence': 1.0}' and entities '[]'
2021-09-17 12:10:31 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 36 events.
2021-09-17 12:10:31 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 0] user intent: greet | previous action name: action_listen
[state 1] user intent: greet | previous action name: utter_greet
[state 2] user intent: problem_vpn | previous action name: action_listen
[state 3] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 4] user intent: vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:31 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:10:31 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'user': {'intent': 'vpn_no_internet'}, 'prev_action': {'action_name': 'action_listen'}}]
2021-09-17 12:10:31 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:10:31 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'utter_vpn_no_internet' based on user intent.
2021-09-17 12:10:31 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}
[state 8] user text: /vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:31 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:31 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}
[state 8] user intent: vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:31 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:31 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:10:31 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:10:31 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.
2021-09-17 12:10:31 DEBUG    rasa.core.processor  - Predicted next action 'utter_vpn_no_internet' with confidence 0.64.
2021-09-17 12:10:31 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x0000023E51964C08>]'.
2021-09-17 12:10:31 DEBUG    rasa.core.processor  - Action 'utter_vpn_no_internet' ended with events '[BotUttered('Bitte überprüfe, ob das Notebook oder der PC mit dem Internet verbunden ist.
Versuche mal, die Braintec-Website zu öffnen.
Kann diese nicht geöffnet werden, prüfen bitte deine WLAN bzw. LAN Verbindung.
Solltest du über LAN verbunden sein, kontrolliere bitte die Anzeigen an deinem Router.
Leuchten diese durchgängig GRÜN, starte bitte den Router neu.
Blinken diese ROT, dann wende dich an deinen Provider.
Bist du über WLAN verbunden, prüfen bitte die Verbindung an deinem Notebook und verbinde dich ggf. neu.
', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_vpn_no_internet"}, 1631873431.6646948)]'.
2021-09-17 12:10:31 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 0] user intent: greet | previous action name: utter_greet
[state 1] user intent: problem_vpn | previous action name: action_listen
[state 2] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 3] user intent: vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
[state 4] user intent: vpn_no_internet | previous action name: utter_vpn_no_internet | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:31 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:10:31 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'prev_action': {'action_name': 'utter_vpn_no_internet'}}]
2021-09-17 12:10:31 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:10:31 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:10:31 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}
[state 8] user intent: vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
[state 9] user intent: vpn_no_internet | previous action name: utter_vpn_no_internet | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:10:31 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:10:31 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.
2021-09-17 12:10:31 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 0.98.
2021-09-17 12:10:31 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:10:31 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:10:31 DEBUG    rasa.core.lock_store  - Deleted lock for conversation '0e7786815f9b479f862c345d362e1227'.
Bitte überprüfe, ob das Notebook oder der PC mit dem Internet verbunden ist.
Versuche mal, die Braintec-Website zu öffnen.
Kann diese nicht geöffnet werden, prüfen bitte deine WLAN bzw. LAN Verbindung.
Solltest du über LAN verbunden sein, kontrolliere bitte die Anzeigen an deinem Router.
Leuchten diese durchgängig GRÜN, starte bitte den Router neu.
Blinken diese ROT, dann wende dich an deinen Provider.
Bist du über WLAN verbunden, prüfen bitte die Verbindung an deinem Notebook und verbinde dich ggf. neu.

when using all three stories, it ends with an action_listen instead of using the correct utterance (see the debug below)

stories:


    - story: VPN Problems - vpn_no_internet
    steps:
    - intent: greet
    - action: utter_greet
    - intent: problem_vpn
    - action: ticket_form
    - active_loop: ticket_form
    - intent: vpn_no_internet
    - action: utter_vpn_no_internet

    story: VPN Problems - vpn_rdp_Problem
    steps:
    - intent: greet
    - action: utter_greet
    - intent: problem_vpn
    - action: ticket_form
    - active_loop: ticket_form
    - intent: vpn_rdp_Problem
    - action: utter_vpn_rdp_problem



    - story: VPN Problems - vpn_kennwort_gesperrt
    steps:
    - intent: greet
    - action: utter_greet
    - intent: problem_vpn
    - action: ticket_form
    - active_loop: ticket_form
    - intent: vpn_kennwort_gesperrt
    - action: utter_vpn_kennwort_gesperrt

chat:

Your input ->  hi
Hi, ich bin der BrainBot. Wie kann ich dir helfen?
Your input ->  probleme mit vpn
Für die weitere Bearbeitung benötige ich bitte deine E-Mailadresse
Your input ->  someone@something.de
Wie ist dein Name?
Your input ->  someone
Vielen Dank!
Dein name ist someone und deine email lautet someone@something.de
? Du hast also Probleme mit dem VPN. Nach meiner Erfahrung liegt es an einem der folgenden Gründe:

1. Das verwendete Gerät hat keine Verbindung zum Internet

2. Beim arbeiten mit einer RDP-Verbindung, ist das Gerät (PC / Notebook) im Büro ggf. nicht eingeschaltet.

3. Kennwort gesperrt.

Bitte wähle eines der Themen aus, damit ich dir weiterhelfen kann.  1: Internet nicht verfügbar (/vpn_no_internet)
Tut mir leid, ich habe das nicht verstanden. Könntest du das Umformulieren?
Your input ->
#### same is happening for every other button ####

chat with debug:

3_stories_debug

Bot loaded. Type a message and press enter (use '/stop' to exit):
Your input ->  hi
2021-09-17 12:27:12 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:12 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:12 DEBUG    rasa.core.lock_store  - Acquired lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:12 DEBUG    rasa.core.tracker_store  - Could not find tracker for conversation ID 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:12 DEBUG    rasa.core.processor  - Starting a new session for conversation ID 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:12 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:27:12 DEBUG    rasa.core.processor  - Action 'action_session_start' ended with events '[<rasa.shared.core.events.SessionStarted object at 0x000001DB3FC3F788>, ActionExecuted(action: action_listen, policy: None, confidence: None)]'.
2021-09-17 12:27:12 DEBUG    rasa.core.processor  - Current slot values:
        email: None
        name: None
        requested_slot: None
        session_started_metadata: None
2021-09-17 12:27:13 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2021-09-17 12:27:13 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2021-09-17 12:27:13 DEBUG    rasa.core.processor  - Received user message 'hi' with intent '{'id': 638426387239746740, 'name': 'greet', 'confidence': 0.9999030828475952}' and entities '[]'
2021-09-17 12:27:13 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 4 events.
2021-09-17 12:27:13 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
2021-09-17 12:27:13 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'utter_greet'
2021-09-17 12:27:13 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'utter_greet' based on user intent.
2021-09-17 12:27:13 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user text: hi | previous action name: action_listen
2021-09-17 12:27:13 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:13 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
2021-09-17 12:27:13 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:13 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:27:13 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:27:13 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_AugmentedMemoizationPolicy.
2021-09-17 12:27:13 DEBUG    rasa.core.processor  - Predicted next action 'utter_greet' with confidence 1.00.
2021-09-17 12:27:13 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x000001DB35692C48>]'.
2021-09-17 12:27:13 DEBUG    rasa.core.processor  - Action 'utter_greet' ended with events '[BotUttered('Hi, ich bin der BrainBot. Wie kann ich dir helfen?', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_greet"}, 1631874433.328816)]'.
2021-09-17 12:27:13 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
2021-09-17 12:27:13 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'action_listen'
2021-09-17 12:27:13 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:27:13 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
2021-09-17 12:27:13 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:13 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_AugmentedMemoizationPolicy.
2021-09-17 12:27:13 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2021-09-17 12:27:13 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:27:13 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:27:13 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
Hi, ich bin der BrainBot. Wie kann ich dir helfen?
Your input ->  vpn probleme
2021-09-17 12:27:17 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:17 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:17 DEBUG    rasa.core.lock_store  - Acquired lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:17 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'afc03cf48bc14f349b0ef23e512c819c'
2021-09-17 12:27:17 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2021-09-17 12:27:17 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2021-09-17 12:27:17 DEBUG    rasa.core.processor  - Received user message 'vpn probleme' with intent '{'id': -2887329938036637292, 'name': 'problem_vpn', 'confidence': 0.999863862991333}' and entities '[]'
2021-09-17 12:27:17 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 9 events.
2021-09-17 12:27:17 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
2021-09-17 12:27:17 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'ticket_form'
2021-09-17 12:27:17 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'ticket_form' based on user intent.
2021-09-17 12:27:17 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user text: vpn probleme | previous action name: action_listen
2021-09-17 12:27:17 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:17 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
2021-09-17 12:27:17 DEBUG    rasa.core.policies.rule_policy  - There is a rule for the next action 'ticket_form'.
2021-09-17 12:27:17 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:27:17 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:27:17 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:27:17 DEBUG    rasa.core.processor  - Predicted next action 'ticket_form' with confidence 1.00.
2021-09-17 12:27:17 DEBUG    rasa.core.actions.forms  - Activated the form 'ticket_form'.
2021-09-17 12:27:17 DEBUG    rasa.core.actions.forms  - No pre-filled required slots to validate.
2021-09-17 12:27:17 DEBUG    rasa.core.actions.forms  - Validating user input 'UserUttered(text: vpn probleme, intent: problem_vpn, use_text_for_featurization: False)'.
2021-09-17 12:27:17 DEBUG    rasa.core.actions.forms  - Validating extracted slots: {}
2021-09-17 12:27:17 DEBUG    rasa.core.actions.forms  - Request next slot 'email'
2021-09-17 12:27:17 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x000001DB28D15E08>]'.
2021-09-17 12:27:17 DEBUG    rasa.core.processor  - Action 'ticket_form' ended with events '[<rasa.shared.core.events.ActiveLoop object at 0x000001DB28D1BC48>, <rasa.shared.core.events.SlotSet object at 0x000001DB28D24108>, BotUttered('Für die weitere Bearbeitung benötige ich bitte deine E-Mailadresse', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_ask_email"}, 1631874437.2803123)]'.
2021-09-17 12:27:17 DEBUG    rasa.core.processor  - Current slot values:
        email: None
        name: None
        requested_slot: email
        session_started_metadata: None
2021-09-17 12:27:17 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'}
2021-09-17 12:27:17 DEBUG    rasa.core.policies.memoization  - There is a memorised next action 'action_listen'
2021-09-17 12:27:17 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:27:17 DEBUG    rasa.core.policies.rule_policy  - Predicted 'action_listen' after loop 'ticket_form'.
2021-09-17 12:27:17 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:27:17 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2021-09-17 12:27:17 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:27:17 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:27:17 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
Für die weitere Bearbeitung benötige ich bitte deine E-Mailadresse
Your input ->  someone@something.de
2021-09-17 12:27:22 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:22 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:22 DEBUG    rasa.core.lock_store  - Acquired lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:22 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'afc03cf48bc14f349b0ef23e512c819c'
2021-09-17 12:27:22 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2021-09-17 12:27:22 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2021-09-17 12:27:22 DEBUG    rasa.core.processor  - Received user message 'someone@something.de' with intent '{'id': -5525299878680278333, 'name': 'affirm', 'confidence': 0.6793979406356812}' and entities '[]'
2021-09-17 12:27:22 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 16 events.
2021-09-17 12:27:22 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 0] user intent: greet | previous action name: action_listen
[state 1] user intent: greet | previous action name: utter_greet
[state 2] user intent: problem_vpn | previous action name: action_listen
[state 3] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'}
[state 4] user intent: affirm | previous action name: action_listen | active loop: {'name': 'ticket_form'}
2021-09-17 12:27:22 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:27:22 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'user': {'intent': 'affirm'}, 'prev_action': {'action_name': 'action_listen'}}]
2021-09-17 12:27:22 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:27:22 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'utter_vpn_rdp_problem' based on user intent.
2021-09-17 12:27:22 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'}
[state 5] user text: someone@something.de | previous action name: action_listen | active loop: {'name': 'ticket_form'}
2021-09-17 12:27:22 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:22 DEBUG    rasa.core.policies.rule_policy  - Predicted loop 'ticket_form'.
2021-09-17 12:27:22 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:27:22 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:27:22 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:27:22 DEBUG    rasa.core.processor  - Predicted next action 'ticket_form' with confidence 1.00.
2021-09-17 12:27:22 DEBUG    rasa.core.actions.forms  - Validating user input 'UserUttered(text: someone@something.de, intent: affirm, use_text_for_featurization: False)'.
2021-09-17 12:27:22 DEBUG    rasa.core.actions.forms  - Trying to extract requested slot 'email' ...
2021-09-17 12:27:22 DEBUG    rasa.core.actions.forms  - Got mapping '{'type': 'from_text'}'
2021-09-17 12:27:22 DEBUG    rasa.core.actions.forms  - Successfully extracted 'someone@something.de' for requested slot 'email'
2021-09-17 12:27:22 DEBUG    rasa.core.actions.forms  - Validating extracted slots: {'email': 'someone@something.de'}
2021-09-17 12:27:22 DEBUG    rasa.core.actions.forms  - Request next slot 'name'
c:\programdata\anaconda3\envs\rasa_2_7_python_3_7\lib\site-packages\rasa\shared\utils\io.py:97: UserWarning: Action 'ticket_form' set slot type 'text' which it never set during the training. This can throw off the prediction. Make sure to include training examples in your stories for the different types of slots this action can return. Remember: you need to set the slots manually in the stories by adding the following lines after the action:

- action: ticket_form
- slot_was_set:
- email: someone@something.de

More info at https://rasa.com/docs/rasa/domain#slots
2021-09-17 12:27:22 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x000001DB3E8FDEC8>]'.
2021-09-17 12:27:22 DEBUG    rasa.core.processor  - Action 'ticket_form' ended with events '[<rasa.shared.core.events.SlotSet object at 0x000001DB40D5FA88>, <rasa.shared.core.events.SlotSet object at 0x000001DB40D62AC8>, BotUttered('Wie ist dein Name?', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_ask_name"}, 1631874442.4377592)]'.
2021-09-17 12:27:22 DEBUG    rasa.core.processor  - Current slot values:
        email: someone@something.de
        name: None
        requested_slot: name
        session_started_metadata: None
2021-09-17 12:27:22 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
2021-09-17 12:27:22 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:27:22 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'slots': {'email': (1.0,)}, 'prev_action': {'action_name': 'ticket_form'}, 'active_loop': {'name': 'ticket_form'}}]
2021-09-17 12:27:22 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:27:22 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:27:22 DEBUG    rasa.core.policies.rule_policy  - Predicted 'action_listen' after loop 'ticket_form'.
2021-09-17 12:27:22 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:27:22 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2021-09-17 12:27:22 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:27:22 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:27:22 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
Wie ist dein Name?
Your input ->  someone
2021-09-17 12:27:25 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:25 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:25 DEBUG    rasa.core.lock_store  - Acquired lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:25 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'afc03cf48bc14f349b0ef23e512c819c'
2021-09-17 12:27:25 DEBUG    rasa.nlu.classifiers.diet_classifier  - There is no trained model for 'ResponseSelector': The component is either not trained or didn't receive enough training data.
2021-09-17 12:27:25 DEBUG    rasa.nlu.selectors.response_selector  - Adding following selector key to message property: default
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Received user message 'someone' with intent '{'id': -3436156292966105827, 'name': 'goodbye', 'confidence': 0.4073459506034851}' and entities '[]'
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 23 events.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 0] user intent: greet | previous action name: action_listen
[state 1] user intent: greet | previous action name: utter_greet
[state 2] user intent: problem_vpn | previous action name: action_listen
[state 3] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
[state 4] user intent: goodbye | previous action name: action_listen | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'user': {'intent': 'goodbye'}, 'prev_action': {'action_name': 'action_listen'}}]
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'utter_greet' based on user intent.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
[state 5] user text: someone | previous action name: action_listen | active loop: {'name': 'ticket_form'} | slots: {'email': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - Predicted loop 'ticket_form'.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Predicted next action 'ticket_form' with confidence 1.00.
2021-09-17 12:27:25 DEBUG    rasa.core.actions.forms  - Validating user input 'UserUttered(text: someone, intent: goodbye, use_text_for_featurization: False)'.
2021-09-17 12:27:25 DEBUG    rasa.core.actions.forms  - Trying to extract requested slot 'name' ...
2021-09-17 12:27:25 DEBUG    rasa.core.actions.forms  - Got mapping '{'type': 'from_text'}'
2021-09-17 12:27:25 DEBUG    rasa.core.actions.forms  - Successfully extracted 'someone' for requested slot 'name'
2021-09-17 12:27:25 DEBUG    rasa.core.actions.forms  - Validating extracted slots: {'name': 'someone'}
2021-09-17 12:27:25 DEBUG    rasa.core.actions.forms  - Deactivating the form 'ticket_form'
c:\programdata\anaconda3\envs\rasa_2_7_python_3_7\lib\site-packages\rasa\shared\utils\io.py:97: UserWarning: Action 'ticket_form' set slot type 'text' which it never set during the training. This can throw off the prediction. Make sure to include training examples in your stories for the different types of slots this action can return. Remember: you need to set the slots manually in the stories by adding the following lines after the action:

- action: ticket_form
- slot_was_set:
- name: someone

More info at https://rasa.com/docs/rasa/domain#slots
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x000001DB28F42C88>]'.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Action 'ticket_form' ended with events '[<rasa.shared.core.events.SlotSet object at 0x000001DB28F7EDC8>, <rasa.shared.core.events.SlotSet object at 0x000001DB40D70808>, <rasa.shared.core.events.ActiveLoop object at 0x000001DB28F4C888>]'.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Current slot values:
        email: someone@something.de
        name: someone
        requested_slot: None
        session_started_metadata: None
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'slots': {'email': (1.0,), 'name': (1.0,)}, 'prev_action': {'action_name': 'ticket_form'}}]
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - There is a rule for the next action 'utter_submit'.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Predicted next action 'utter_submit' with confidence 1.00.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Action 'utter_submit' ended with events '[BotUttered('Vielen Dank!', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_submit"}, 1631874445.1992612)]'.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'prev_action': {'action_name': 'utter_submit'}}]
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - There is a rule for the next action 'utter_slots_values'.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Predicted next action 'utter_slots_values' with confidence 1.00.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Action 'utter_slots_values' ended with events '[BotUttered('Dein name ist someone und deine email lautet someone@something.de', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_slots_values"}, 1631874445.243264)]'.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'prev_action': {'action_name': 'utter_slots_values'}}]
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - There is a rule for the next action 'utter_vpnmoeglicheProbleme'.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Predicted next action 'utter_vpnmoeglicheProbleme' with confidence 1.00.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Action 'utter_vpnmoeglicheProbleme' ended with events '[BotUttered('Du hast also Probleme mit dem VPN. Nach meiner Erfahrung liegt es an einem der folgenden Gründe:

1. Das verwendete Gerät hat keine Verbindung zum Internet

2. Beim arbeiten mit einer RDP-Verbindung, ist das Gerät (PC / Notebook) im Büro ggf. nicht eingeschaltet.

3. Kennwort gesperrt.

Bitte wähle eines der Themen aus, damit ich dir weiterhelfen kann.', {"elements": null, "quick_replies": null, "buttons": [{"payload": "/vpn_no_internet", "title": "Internet nicht verf\u00fcgbar"}, {"payload": "/vpn_rdp_Problem", "title": "RDP: Ger\u00e4t nicht eingeschaltet"}, {"payload": "/vpn_kennwort_gesperrt", "title": "Kennwort gesperrt"}, {"payload": "/contact_support", "title": "Sonstiges (Ticket er\u00f6ffnen)"}], "attachment": null, "image": null, "custom": null}, {"utter_action": "utter_vpnmoeglicheProbleme"}, 1631874445.2742984)]'.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'prev_action': {'action_name': 'utter_vpnmoeglicheProbleme'}}]
2021-09-17 12:27:25 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:25 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:25 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 0.98.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:27:25 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:27:25 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
Vielen Dank!
Dein name ist someone und deine email lautet someone@something.de
? Du hast also Probleme mit dem VPN. Nach meiner Erfahrung liegt es an einem der folgenden Gründe:

1. Das verwendete Gerät hat keine Verbindung zum Internet

2. Beim arbeiten mit einer RDP-Verbindung, ist das Gerät (PC / Notebook) im Büro ggf. nicht eingeschaltet.

3. Kennwort gesperrt.

Bitte wähle eines der Themen aus, damit ich dir weiterhelfen kann.  1: Internet nicht verfügbar (/vpn_no_internet)
2021-09-17 12:27:28 DEBUG    rasa.core.lock_store  - Issuing ticket for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:28 DEBUG    rasa.core.lock_store  - Acquiring lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:28 DEBUG    rasa.core.lock_store  - Acquired lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
2021-09-17 12:27:28 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'afc03cf48bc14f349b0ef23e512c819c'
2021-09-17 12:27:28 DEBUG    rasa.core.processor  - Received user message '/vpn_no_internet' with intent '{'name': 'vpn_no_internet', 'confidence': 1.0}' and entities '[]'
2021-09-17 12:27:28 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 36 events.
2021-09-17 12:27:28 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 0] user intent: greet | previous action name: action_listen
[state 1] user intent: greet | previous action name: utter_greet
[state 2] user intent: problem_vpn | previous action name: action_listen
[state 3] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 4] user intent: vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:28 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:27:28 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'user': {'intent': 'vpn_no_internet'}, 'prev_action': {'action_name': 'action_listen'}}]
2021-09-17 12:27:28 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:27:28 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'utter_goodbye' based on user intent.
2021-09-17 12:27:28 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}
[state 8] user text: /vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:28 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:28 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}
[state 8] user intent: vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:28 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:28 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-09-17 12:27:28 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-09-17 12:27:28 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_2_RulePolicy.
2021-09-17 12:27:28 DEBUG    rasa.core.processor  - Predicted next action 'action_fallback' with confidence 0.50.
2021-09-17 12:27:28 DEBUG    rasa.core.actions.action  - Calling action endpoint to run action 'action_fallback'.
2021-09-17 12:27:28 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x000001DB40F24A08>]'.
2021-09-17 12:27:28 DEBUG    rasa.core.processor  - Action 'action_fallback' ended with events '[BotUttered('Tut mir leid, ich habe das nicht verstanden. Könntest du das Umformulieren?', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {}, 1631874448.3699126)]'.
2021-09-17 12:27:28 DEBUG    rasa.core.processor  - Current slot values:
        email: someone@something.de
        name: someone
        requested_slot: None
        session_started_metadata: None
2021-09-17 12:27:28 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 0] user intent: greet | previous action name: utter_greet
[state 1] user intent: problem_vpn | previous action name: action_listen
[state 2] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 3] user intent: vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
[state 4] user intent: vpn_no_internet | previous action name: action_fallback | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:28 DEBUG    rasa.core.policies.memoization  - Launch DeLorean...
2021-09-17 12:27:28 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'prev_action': {'action_name': 'action_fallback'}}]
2021-09-17 12:27:28 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-09-17 12:27:28 DEBUG    rasa.core.policies.ted_policy  - TED predicted 'action_listen' based on user intent.
2021-09-17 12:27:28 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: problem_vpn | previous action name: action_listen
[state 4] user intent: problem_vpn | previous action name: ticket_form | slots: {'email': (1.0,), 'name': (1.0,)}
[state 5] user intent: problem_vpn | previous action name: utter_submit | slots: {'email': (1.0,), 'name': (1.0,)}
[state 6] user intent: problem_vpn | previous action name: utter_slots_values | slots: {'email': (1.0,), 'name': (1.0,)}
[state 7] user intent: problem_vpn | previous action name: utter_vpnmoeglicheProbleme | slots: {'email': (1.0,), 'name': (1.0,)}
[state 8] user intent: vpn_no_internet | previous action name: action_listen | slots: {'email': (1.0,), 'name': (1.0,)}
[state 9] user intent: vpn_no_internet | previous action name: action_fallback | slots: {'email': (1.0,), 'name': (1.0,)}
2021-09-17 12:27:28 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-09-17 12:27:28 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.
2021-09-17 12:27:28 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 0.97.
2021-09-17 12:27:28 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-09-17 12:27:28 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-09-17 12:27:28 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'afc03cf48bc14f349b0ef23e512c819c'.
Tut mir leid, ich habe das nicht verstanden. Könntest du das Umformulieren?
Your input ->

Thanks for your help

nik202 · September 17, 2021, 10:34am

@AHaensch-lab Small request can you please format the code, so that anyone can read and understand, else it will take a lot time. Thanks.

AHaensch-lab · September 17, 2021, 10:42am

edited

nik202 · September 17, 2021, 12:06pm

@AHaensch-lab

Updated Code:

rules:
   - rule: submit ticketform
    condition:
    - active_loop: ticket_form
    steps:
    - action: ticket_form
    - active_loop: null
    - slot_was_set:
        - requested_slot: null
    - action: utter_submit
    - action: utter_slots_values
    - action: utter_vpnmoeglicheProbleme

I hope you have mentioned the intent and action and form in domain.yml

I’m trying to understand, but as you mention your issue that confusing me.

Please delete all the older trained models, re-train and try run the code.

AHaensch-lab · September 17, 2021, 1:38pm

Hi NiK,

the intent, action and form are mentioned in the domain (i added all files in my first post above under “files” (hidden details). In fact, i am sorry for confusing you. I deleted every model and re-trained the code. Sadly, it is always the same…

At least the problem for me is, that the bot is not predicting the correct utterance from the story (the intent is always correctly recognized - because of buttons - but the following action is a fallback or just a “action_listen” and not the expected utterance). And this has something to do with the forms in my opinion because leaving the forms out of the code there are no problems, every story is working fine. What else do you need to know?

I would be glad if you can help me finding a solution or at least an explanation. Thanks

nik202 · September 17, 2021, 2:03pm

@AHaensch-lab Either use stories or rule in your case or if you can share all the related files (upload), I can dry run the code for you; if I got the time

AHaensch-lab · September 17, 2021, 2:37pm

Ok, i just created a repo in git, i hope that works fine for you to test the code.

Thanks and please tell me if i missed something

nik202 · September 17, 2021, 3:36pm

Your story of this use case is working.

After selecting

I followed this conversation:

Your input ->  hi
Hi, ich bin der BrainBot. Wie kann ich dir helfen?
Your input ->  probleme mit vpn
Für die weitere Bearbeitung benötige ich bitte deine E-Mailadresse
Your input ->  someone@something.de
Wie ist dein Name?
Your input ->  someone
Vielen Dank!
Dein name ist someone und deine email lautet someone@something.de
? Du hast also Probleme mit dem VPN. Nach meiner Erfahrung liegt es an einem der folgenden Gründe:

1. Das verwendete Gerät hat keine Verbindung zum Internet

2. Beim arbeiten mit einer RDP-Verbindung, ist das Gerät (PC / Notebook) im Büro ggf. nicht eingeschaltet.

3. Kennwort gesperrt.

Bitte wähle eines der Themen aus, damit ich dir weiterhelfen kann.  1: Internet nicht verfügbar (/vpn_no_internet)
Tut mir leid, ich habe das nicht verstanden. Könntest du das Umformulieren?

Means: When you select other buttons, its not giving you aspected output? Right

Please help me on this as I am not aware of your language, I hope you understand.

AHaensch-lab · September 18, 2021, 10:12am

Hey NiK,

first of all: Great thanks for your time and effort, i really appreciate this

So, at least i can see in your case that the first button continues the story. This is not happening in our case. And yes, you are right with your mean: Selecting other buttons should result in other output. As in my example above the phrase

Tut mir leid, ich habe das nicht verstanden. Könntest du das Umformulieren?

means the action_fallback.

Button-Selection and expected utterances:

Selecting the button “RDP: Gerät nicht eingeschaltet” should result in the output:
Bitte rufe in deinem Büro an, so dass geprüft werden kann, ob das Gerät eingeschaltet ist. Wenn es ausgeschaltet ist, bitte das Gerät, einschalten zu lassen."
And selecting the button “Kennwort gesperrt” should result in
Sollte das Kennwort gesperrt sein, kann dies nur durch einen Techniker behoben werden. 
the last button “Sonstiges (Ticket eröffnen)” should trigger the following utterance:
Ich habe für dich ein Ticket erstellt. Ein Techniker wird sich schnellstmöglich bei dir melden. Kann ich dir sonst irgendwie helfen?

On the one hand, i am really glad to see that it seems to work for you. This would mean, that we are not as stupid as we thought

on the other hand, what could be the reason that it is not working for us?

Maybe the rasa version? For me, i testet these code on two different devices with the following versions:

Device1:

Device2:

Thanks for your help

nik202 · September 20, 2021, 10:11am

@AHaensch-lab I’m really sorry for not getting back to you with your use case and dry run. I’m really busy till tomorrow and was also busy over a last weekend, If you can give me some more time that will be wonderful. Is there any update in this error? I hope you understand?.

@AHaensch-lab When I run your code, the configuration is like device 2 only.

AHaensch-lab · September 20, 2021, 10:24am

@nik202

sure, of course it is ok if you need more time im glad for any help I do not have any update on the error, every troubleshoot is not working. I will try to rethink the story from the beginning.

AHaensch-lab · September 24, 2021, 7:58am

@nik202 Hi, i guess you are still busy. I do not want to disturb you but is it possible if you at least test the other two buttons? This should take just a few minutes to run these 2 cases of the story. The only thing i need to know is: Does all the 3 stories/buttons work for you while they are not working for us?

nik202 · September 25, 2021, 5:52pm

@AHaensch-lab Yes, I am really busy with my family and even not active on the forum and will not active for few more days, as soon as I return I will see your issue. Please bear with me on this. Thanks.

AHaensch-lab · October 19, 2021, 7:47am

@nik202: Hi NiK, i hope everything is good with you and your family.

Did you find time to investigate the problem yet?

Thanks!

nik202 · October 19, 2021, 9:41am

@AHaensch-lab Hello, I am free now, but I thought you sorted that issue? Didn’t you huh.

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