Hi all,
Is there any possibility that i can identify the users who are using my chatbot more often.? i can use the conversation id to differentiate if there is more than one user at a time. But i am facing the problem to check if the same user is using my chatbot again.
Thank you
Instead of a random conversation ID, you can use a user’s username, which will stay constant from one session to another
Can you please explain how to create a fixed “Conversation ID” instead of random?
i used this to get conversation ID
conversation_ID = tracker.sender_id
but its random.
You should generate the sender ID in your frontend application.
For example, in the Chatbot Widget by Jitesh Gaikwad, the sender ID is generated like so:
const sender_id = uuidv4();
This will generate a random UUID every time the page refreshes.
Instead, you could do something like:
const sender_id = isLoggedIn() ? getUsername() : uuidv4();
So if the user is logged in, the sender ID will be set to the username, otherwise it will generate a random ID.
Of course, you should build your own isLoggedIn() and getUsername() functions accordingly to your interface.
Hi, Thanks a lot for your reply. is it also possible to identify the user if he s anonymous .And i need to keep a same sender Id even he refresh or close and visit the page in the same browser. I had a thought to get cookies from the front end to identify but im not sure whether its a right approach. and by the way im using “chatbot widget” as my UI
I solved it… I used cookie generated in the front end with the unique id for each browser. So now i can identify the repeated users of my chatbot. I can capture it until the user clear the cookies.
thanks for your heads up 
Good idea