Handoff to Human Agent Example

Rasa Open Source
1

I am looking to build some functionality that enables my Rasa chatbot to handoff to a human agent. I am hoping to build a portal for the human agent in Python using Flask. Are there any examples of this being done? If not, does anyone have any tips on how to go about this?

Many thanks.

2

There’s an example of switching between two bots in the financial-demo bot here. It’s the same concept as switching from a rasa bot to a chat service.

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