I am looking for a way to implement a human agent in rasa. So far I have not succeeded. I have tried to use the work done in this contribution: GitHub - moaazsidat/rasa-handoff: Experiments with Rasa human handoff but without results (errors tracker.update (ConversationPaused). I would like to find, and with the help of the community, a solution to this problem It is a very important part of a bot.
good afternoon. I have an idea. I think we could rocketchat livechat function. However, I am not sure how to perform the integration since the custom action must send the user’s message and return the response of the agent to Rasa. anyone would like to help?