hi, i’m trying to create a custom action for talk to human agent and here i have to connect first the chat and wait for message from human agent and if some message get from chatbot then i have to send the message to human agent and get the message from human agent every 10 sec or 5 sec here is my code , can anybody help me please… from cgitb import text from cmath import log import logging from operator import index from unittest import result from webbrowser import get import requests import json import datetime from time import time, sleep from typing import Any, Text, Dict, List from random import randint, randrange from rasa_sdk import Action, Tracker from rasa_sdk.events import SlotSet, ReminderScheduled, ConversationPaused, ConversationResumed, FollowupAction, Restarted, UserUtteranceReverted from rasa_sdk.executor import CollectingDispatcher import threading #import jsonify logger = logging.getLogger(__name__) class StepOne(Action): def name(self): return 'action_transfer_agent' def getAndsendMessagetoAget(self, p_id, header, tracker, dispatcher, message, cookie): user_message=tracker.latest_message['text'] if user_message is not None: url_send_message = 'https://xxxx.xxx/web-chat/send-message/'+p_id payload_message = { "message": user_message, "contentType": "text/plain" } result_code=requests.post(url_send_message, data=json.dumps(payload_message), headers=header, verify=False, cookies=cookie) #return result_code.status_code else: """ GET retry 10 times with 10 sec sleeps to fetch info """ replies = 0 url_get_message = 'https://xxxx.xxx/web-chat/message-history/'+p_id res_get_message=requests.post(url_get_message, headers=header, verify=False) get_response=res_get_message.json() mesg=get_response['messages'].pop() if(mesg['p_id']!=p_id): replies = mesg['value'] ## poll on replies to fetch the message while len(replies) == 0: time.sleep(1) message = replies return {"message": message} def sendMessagetoAgent(self, p_id, header, message_to_send, cookie): url_send_message = 'https://xxxx.xxx/web-chat/send-message/'+p_id payload_message = { "message": message_to_send, "contentType": "text/plain" } result_code=requests.post(url_send_message, data=json.dumps(payload_message), headers=header, verify=False, cookies=cookie) return result_code.status_code def run(self, dispatcher, tracker, domain): #SESSION CONNECTION headers = {'content-type': 'application/json','Accept-Language':'en-us'} url =…

Need help for talk to human agent custom action

stephens (Greg Stephens) December 8, 2022, 4:31pm 2

You shouldn’t take the approach of handing handoff via a custom action. Rasa should not be involved in the communication with the live agent. You’ll find existing posts on this topic with more details:

Oct 21
Jun 27
Jun 17
Aug 2020

Topic		Replies	Views
How to make use this custom action on rasa webchat interface Rasa Open Source	1	300	May 11, 2023
How to connect rasa with live agent Rasa Open Source	12	2803	August 28, 2023
Your action's 'action_humanagent' run method returned an invalid event. Event will be ignored. Event: 'ConversationPaused()' Rasa Open Source	11	3127	July 6, 2021
Hand Off to Human Agent Rasa Open Source	8	664	March 2, 2020
Looking for a human hand off working example Rasa Open Source	12	1611	January 7, 2021

Need help for talk to human agent custom action

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