I’m working on a virtual assistant that check an agent disponability, call them , check an appointment and send emails. after training ,it always respond with action_default_fallback i tried certain components in the config.yml , nothing changed. so i tried to eliminate the check appointment part from the stories and it works fine , whenever i put it again it returns action_default_fallback
Could you post your stories?
One thing I noticed is that you have a lot of stories that could be changed into rules. Combining rules and stories is the best way to build a conversational model.
In your case, stories such as:
steps: - checkpoint: goodbye - checkpoint: check_thank_you - intent: thank_you - action: utter_thanks
Can be changed into rules and it is certainly a good way to improve your model. Regarding your issue, I will review your data in a bit and get back to you.