Issue in incorrectly picking of bot response when triggering an action externally using Postman

Rasa Open Source
1

Issue in incorrectly picking of bot responses when triggering the action externally using POSTMAN

I have the conversational flow defined in stories.yml in the following way: Stories:

  • story: Message sent on phone. steps:

    • intent : start
    • action: action_trigger_msg_on_phone
    • intent: affirm
    • action: action_verify

  • story: Verify user. steps:

    • action: action_verify
    • intent: zipcode
    • action: action_validate_zipcode

  • story: Place an order. steps:

    • intent: purchase
    • action: utter_ask_what_to_order

I am triggering the “action_trigger_msg_on_phone” using POSTMAN.Issue here is when the action is triggered and a message is sent on the number.The bot is not able to understand the user intent and picking up incorrect response from the conversational flow that is defined in stories.yml

Example: As per the story “Message sent on phone”.The conversational flow between the bot and user should take up the flow for it but instead its giving incorrect bot responses.eg. utter_ask_what_to_order which is not a part of story “Message sent on phone”.Can anyone please provide a solution for this?

2

I’m not entirely clear on the flow but with the stories above, I can see that there would be confusion if you try to start a conversation flow with an action (not sure how you’re doing that either).

I would try triggering the /start intent instead of triggering the action.