fmelossi
(Fernando)
1
Hello, following the documentation of rasa, I want to do the human transfer. I followed the example published here rasa-handoff / actions.py en fa66c4f802d6edb1fb91bd59ab65dea4a736a40e · moaazsidat / rasa-handoff · GitHub , but it throws the following error: AttributeError: ‘Tracker’ object does not have ‘update’ attribute
I am using the webchat GitHub - botfront/rasa-webchat: A chat widget for Rasa and Botfront
Somebody has. the issue turned out ?? that I can share it
thanks
erohmensing
(Ella Rohm-Ensing)
2
Hey @fmelossi, that code hasn’t been updated since September 2018 (rasa 1.0 came out in May 2019!) so it’s likely that the code is well out of date with the version of Rasa you are using. Another ran into that issue in 2019 tracker.update(ConversationPaused) is giving error. · Issue #3 · moaazsidat/rasa-handoff · GitHub and the maintainer didn’t answer, so I don’t think you’ll get much help from that codebase.
fmelossi
(Fernando)
3
@erohmensing
I would like to know if someone can share an example of how to do it
Thank you
Hi @fmelossi, We’re currently working on implementing an example for this
You can keep track of the progress on that by following this issue! Add transfer to agent demo · Issue #17 · RasaHQ/helpdesk-assistant · GitHub
fmelossi
(Fernando)
5
hello @erohmensing thanks for your answer, from what I saw there is still no implementation of handover to a human, am I correct?
vaidehi
(vaidehi)
7
hi @erohmensing @mloubser , I tried human handoff but it seems to not work as shown in demo please check github issue raised.