How a human handoff is done in rasa or rasa x

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1

Is it possible to implement a human handoff if the bot is unable to answer the customer query.how the human handoff is done

2

Hello @sam123, welcome to the forum! Yes, this is possible with custom actions, see Actions. Check out Guiding Users

3

In user guide its written to human handover

"The direct request to speak with a human can be handled using the mapping policy:

intents: ** - request_human: {“triggers”: “action_human_handoff”}**"

but this is not working.

4

Did you add the mapping policy to your config.yml file?

5

Actually i added the mapping policy to the domain.yml file and in config.yml file i added TwoStageFallbackPolicy. Then i got the error action_human_handoff is not defined. Whether we have had the custom action action_human_handoff or which mapping policy to be added to the config.yml file.

6

Yes, you will have to define the action_human_handoff as a custom action (see Actions). How exactly you implement the handoff is your choice.

7

how to define the action_human_handoff

8

Here is an example: rasa-handoff/actions.py at fa66c4f802d6edb1fb91bd59ab65dea4a736a40e · moaazsidat/rasa-handoff · GitHub I haven’t tested this myself, though.

10

tracker

i got this error

AttributeError: ‘Tracker’ object has no attribute ‘update’

11

I followed the Rasa User Guide document and also tried to implement the following codebase: https://github.com/moaazsidat/rasa-handoff/blob/master/actions.py

I have added intents, updated action, train the bot - but it is not clear how the human support will enter into the conversation? Is it from Rasa X conversations? But I cannot find any option there. Also the git code does not provide any further response back to the bot conversation.

I am a newbie in Rasa. Is there any document that I can follow with a step by step method? All the above questions are quite old. I hope I’m not trying to re-utter the same scenario again. But would really appreciate to find a way to test this.

Thanks.

12

Hi Ravi, I am facing the same issue. Did you able to make it work? Kindly post your findings.

13

Hi @j.mosig Can I getter some other example ? AttributeError: ‘Tracker’ object has no attribute ‘update’

14

Hello @vaidehi

I think this other thread might help you: Forwarding messages to Slack and vice versa for human hand-off