Hi, I am discovering Rasa, and couldn’t find the answer to my question: how can we make the bot only suggest replies, then let a human operator choose among those potential answers and (if need be) edit the answer before sending it manually ? I have seen it is possible from the ERGO use case : “The AI immediately suggests suitable answers, dramatically reducing response time and boosting productivity and resource availability”. But no idea how to achieve that: would it require some additional software (nodered ?) as wrapper ?

Found it: it’s called hybrid chat. Here is an example of implementation: Unify your Customer Chats, Bots, Callcenter and CRM Connect bots (rasa.ai, IBM Watson, Microsoft LUIS) to multiple customer (Skype, Facebook..) - and agent-facing (Slack, MS Teams, Finesse Gadget..) chat tools in a Cisco UCCX/ UCCE/ PCCE environment. Hybrid chat where a bot suggests answers to agents. Est. reading time: 17 minutes

Attended chat bot: only suggest answers for operator to choose from?

Rasa Open Source

deedee (Damien) August 6, 2021, 7:54am 7

Found it: it’s called hybrid chat. Here is an example of implementation:

Topic		Replies	Views
Creating Hybrid Chatbot with RASA( NLP and Guided both) Rasa Open Source	1	1228	September 23, 2019
Live chat in RASA Query Rasa Open Source	3	801	August 17, 2020
How to make the chatbot self learning from a previously human answered question Rasa Open Source	1	546	March 2, 2021
Handoff to human Rasa Open Source	3	526	August 16, 2022
Augmenting human intelligence with bots Rasa Open Source	1	401	May 11, 2020

Attended chat bot: only suggest answers for operator to choose from?

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