Hi Team,
Can we have Live chat in RASA after utilizing chat bot for which chat bot is not able to answer few queries. Please let me know.
Thanks Rajesh
Hi @rajeshgowda11. I think what you have in mind is a human hand-off which is possible with Rasa. Check out the documentation on that and let us know if you need more help with that.
hi @Juste i want to know more regarding this like how i can integrate live chat once customer ask the bot to speak with agent any suggestion will be helpful on this Thanks
@Juste Thanks Juste for link. This is good to kick off the interaction with the human e-chat system on intent-action mapping, but then what to do on 2nd message? I.e. if this code hard cods the intent to action mapping:
intents:
- request_human: {"triggers": "action_human_handoff"}
Then how do we keep sending subsequent messages to this action without triggering the predictive next step? As at that moment it’s more of human chat conduit vs predictive engine.
Bonus feature: ok to have the NLU still evaluate what the user set to actually assist agent with user’s intent. Thanks