Use Form or stories

Rasa Open Source
1

hi ! I need to implement this use case where the bot (helpdesk of internet provider) have to ask some questions to users , in this case i have to use form ? if yes howa many ! or juste write stories for each path ?

i’m not shure if 1 form works in this case! beacause every time there is different choice , exemple when i crete a form to ask for nature of internet issue the user will ask, but slots to fill are not the same ones . the problem that i have to save a claim in the end ( and force the user to fill all slots even if the bot is able to detect that user first intent is about “state adsl light” for exp)

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thx

2

Yes you can forms, but to ask for a slot according to a previous answer, you’ll need to make a FormValidationAction with if statements in the required_slots method.

See Dynamic Form Behavior.