The answers of bot don't appear on Rasa X

bastienyoda · March 8, 2021, 9:24am

Hello, The conversation and the prediction are ok (in logs) but the answers do not appear.

Version with docker :
RASA_X_VERSION=0.37.0
RASA_VERSION=2.3.1

Everything is fine, but I can’t see the messages.

It’s the same with the rasa init model or my model.

Terminal loop :

rasa-x_1           | [2021-02-25 16:17:17 +0000] - (sanic.access)[INFO][172.27.0.11:50166]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:17 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
rasa-x_1           | [2021-02-25 16:17:18 +0000] - (sanic.access)[INFO][172.27.0.11:50168]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:18 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
rasa-x_1           | [2021-02-25 16:17:19 +0000] - (sanic.access)[INFO][172.27.0.11:50170]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:19 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:20 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
rasa-x_1           | [2021-02-25 16:17:20 +0000] - (sanic.access)[INFO][172.27.0.11:50172]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324
rasa-x_1           | [2021-02-25 16:17:20 +0000] - (sanic.access)[INFO][172.27.0.8:47302]: GET http://rasa-x:5002/api/projects/default/models/tags/production?token=lTfP37NJ5Xf6ABE  204 0
rasa-x_1           | [2021-02-25 16:17:21 +0000] - (sanic.access)[INFO][172.27.0.9:52724]: GET http://rasa-x:5002/api/projects/default/models/tags/production?token=lTfP37NJ5Xf6ABE  204 0
db-migration_1     | [2021-02-25 16:17:21 +0000] - (sanic.access)[INFO][127.0.0.1:57800]: GET http://localhost:8000/health  200 56
rasa-x_1           | [2021-02-25 16:17:21 +0000] - (sanic.access)[INFO][172.27.0.11:50180]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:21 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
rasa-x_1           | [2021-02-25 16:17:22 +0000] - (sanic.access)[INFO][172.27.0.11:50182]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:22 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
rasa-x_1           | [2021-02-25 16:17:23 +0000] - (sanic.access)[INFO][172.27.0.11:50184]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:23 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
rasa-x_1           | [2021-02-25 16:17:24 +0000] - (sanic.access)[INFO][172.27.0.11:50186]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:24 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
rasa-x_1           | [2021-02-25 16:17:25 +0000] - (sanic.access)[INFO][172.27.0.11:50188]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:25 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
db-migration_1     | [2021-02-25 16:17:26 +0000] - (sanic.access)[INFO][127.0.0.1:57812]: GET http://localhost:8000/health  200 56
nginx_1            | 109.21.110.106 - - [25/Feb/2021:16:17:26 +0000] "GET /api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production HTTP/1.1" 200 324 "http://vmlnxchatbot.unige.ch:8080/interactive" "Mozilla/5.0 (Windows NT 10.0; Win64; x64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/88.0.4324.182 Safari/537.36"
rasa-x_1           | [2021-02-25 16:17:26 +0000] - (sanic.access)[INFO][172.27.0.11:50192]: GET http://vmlnxchatbot.unige.ch/api/conversations/6dcee7b8b36249c8ae80cc172b5e4fa8?format=full_conversation&since=0&environment=production  200 324

Web inscpector :

api/projects/default/git_repositories:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/projects/default/logs?q=&intent=&tags=&limit=1&offset=0:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/data_tags:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/projects/default/intents?fields[example_hashes]=false&fields[suggestions]=false:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/conversationIntents:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/conversations/slotNames:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/conversationEntities:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/conversationActions:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/conversationPolicies:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/conversations/inputChannels:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/projects/default/entities:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/telemetry:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/conversations?limit=30&offset=0&minimumUserMessages=1&intent=&entity=&action=&policies=&slots=&input_channels=&tags_any=&interactive=true&exclude_self=false:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/telemetry?include_user_groups=true:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/user:1 Failed to load resource: the server responded with a status of 401 (Unauthorized) api/data_tags:1 Failed to load resource: the server responded with a status of 401 (Unauthorized)

Tobias_Wochinger · March 9, 2021, 9:13am

Are you running Rasa X locally as Python package? Can you please try to log out and in and then see if the problems still persists?

bastienyoda · March 10, 2021, 10:46am

Hi, thanks for your reply.
I followed and installed the docker version with the install script sudo bash ./install.sh.
I started with
cd /etc/rasa
sudo docker-compose up -d
on Docker Compose Installation
I just changed the port in docker-compose.yml from nginx:

nginx:
        restart: always
        image: "rasa/nginx:${RASA_X_VERSION}"
        ports:
          - "8080:8080"

I try to log out and log in, same thing.
Thank you in advance. Best

Tobias_Wochinger · March 12, 2021, 9:00am

Could you please try without the port change?

bastienyoda · March 12, 2021, 2:59pm

No, same with original port.

Here are the logs of the docker rasa_rasa-production_1.
We can see that the intentions are detected and the responses sent.

  [state 5] user intent: affirm | previous action name: action_listen
2021-03-12 14:53:09 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-03-12 14:53:09 DEBUG    rasa.core.policies.ensemble  - Made prediction using user intent.
2021-03-12 14:53:09 DEBUG    rasa.core.policies.ensemble  - Added `DefinePrevUserUtteredFeaturization(False)` event.
2021-03-12 14:53:09 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.
2021-03-12 14:53:09 DEBUG    rasa.core.processor  - Predicted next action 'utter_happy' with confidence 0.74.
2021-03-12 14:53:09 DEBUG    rasa.core.processor  - Policy prediction ended with events '[<rasa.shared.core.events.DefinePrevUserUtteredFeaturization object at 0x7fb690492a00>]'.
2021-03-12 14:53:09 DEBUG    rasa.core.processor  - Action 'utter_happy' ended with events '[BotUttered('Great, carry on!', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {"template_name": "utter_happy"}, 1615560789.8380055)]'.
2021-03-12 14:53:09 DEBUG    rasa.core.policies.memoization  - Current tracker state:
[state 0] user intent: greet | previous action name: utter_greet
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: affirm | previous action name: action_listen
[state 4] user intent: affirm | previous action name: utter_happy
2021-03-12 14:53:09 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2021-03-12 14:53:09 DEBUG    rasa.core.policies.rule_policy  - Current tracker state:
[state 1] user intent: greet | previous action name: action_listen
[state 2] user intent: greet | previous action name: utter_greet
[state 3] user intent: greet | previous action name: action_listen
[state 4] user intent: greet | previous action name: utter_greet
[state 5] user intent: affirm | previous action name: action_listen
[state 6] user intent: affirm | previous action name: utter_happy
2021-03-12 14:53:09 DEBUG    rasa.core.policies.rule_policy  - There is no applicable rule.
2021-03-12 14:53:09 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_TEDPolicy.
2021-03-12 14:53:09 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 0.79.
2021-03-12 14:53:09 DEBUG    rasa.core.processor  - Policy prediction ended with events '[]'.
2021-03-12 14:53:09 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2021-03-12 14:53:09 DEBUG    rasa.core.tracker_store  - Recreating tracker from sender id '7918c9f9c67846fe85eb4d46b98f5cdc'
2021-03-12 14:53:09 DEBUG    rasa.core.tracker_store  - Tracker with sender_id '7918c9f9c67846fe85eb4d46b98f5cdc' stored to database
2021-03-12 14:53:09 DEBUG    rasa.core.lock_store  - Deleted lock for conversation '7918c9f9c67846fe85eb4d46b98f5cdc'.

But, on Rasa X, we don’t see the answers :

Thank you in advance,
Best

Tobias_Wochinger · March 15, 2021, 7:46am

Do you see any logs related to the event_broker, pika, or rabbitmq?? How does your endpoints.yml look like?

bastienyoda · March 22, 2021, 12:32pm

Of course, everything looks ok to me. You will find the file of all the containers logs attached.
logs containers rasa.txt (110.4 KB)

Thank you,
Best

bastienyoda · March 22, 2021, 12:34pm

I haven’t changed anything in the endpoint.yml.

models:
  url: ${RASA_MODEL_SERVER}
  token: ${RASA_X_TOKEN}
  wait_time_between_pulls: ${RASA_MODEL_PULL_INTERVAL}
tracker_store:
  type: sql
  dialect: "postgresql"
  url: ${DB_HOST}
  port: ${DB_PORT}
  username: ${DB_USER}
  password: ${DB_PASSWORD}
  db: ${DB_DATABASE}
  login_db: ${DB_LOGIN_DB}
lock_store:
  type: "redis"
  url: ${REDIS_HOST}
  port: ${REDIS_PORT}
  password: ${REDIS_PASSWORD}
  db: ${REDIS_DB}
cache:
  type: "redis"
  url: ${REDIS_HOST}
  port: ${REDIS_PORT}
  password: ${REDIS_PASSWORD}
  db: ${REDIS_CACHE_DB}
  key_prefix: "rasax_cache"
event_broker:
  type: "pika"
  url: ${RABBITMQ_HOST}
  username: ${RABBITMQ_USERNAME}
  password: ${RABBITMQ_PASSWORD}
  queues:
  - ${RABBITMQ_QUEUE}
action_endpoint:
  url: ${RASA_USER_APP}/webhook
  token:  ""

Tobias_Wochinger · March 24, 2021, 9:29am

I think that part of the logs explains it:

rabbit_1           | 2021-03-22 12:24:51.737 [info] <0.446.0> Free disk space is insufficient. Free bytes: 4862803968. Limit: 8365965312
rabbit_1           | 2021-03-22 12:24:51.737 [warning] <0.396.0> disk resource limit alarm set on node rabbit@localhost.
rabbit_1           |
rabbit_1           | **********************************************************
rabbit_1           | *** Publishers will be blocked until this alarm clears ***
rabbit_1           | **********************************************************

You need to provide more disk space to your VM.

bastienyoda · March 24, 2021, 10:46am

Thank you very much !!

I had not seen because it is only a “warning”. I increased to 10GB of free space and everything is now working perfectly!

Thanks again and see you later

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The answers of bot don't appear on Rasa X

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