If user enter hi again again which is greet intent. Why bot is responding with next level of response from my stories?
rasa shell --debug in the terminal. I suspect this is happening either because rasa is misclassifying the intent or the policy decided to utter the template
utter_cheer_up on the next ‘hi’. The second case is understandable, it is because you never provided any training example where the user might greet the bot repeatedly.