Rasa X synchronisation with Messenger Bug

Hi all, I’m trying to use Rasa X, while chatting with my bot on messenger. They aim was to be able to import afterward the messenger conversation to Rasa and start Interactive Learning to correct some False Response made by the bot. I used to do that, but it is abouta week now that I receive this message on Rasa X, while trying to import a conversation.

Any Help How Can I solve this ? Thanks in advance.