I could setup a working Handoff system between clients and human using my own web app. The only problem i m facing now is that when conversation is paused, the messages from humans (clients or support) are being displayed on the right side (left side for bot). I tried to manipulate type_name (user) and data fields (“event”: “user”) under Rasa database without success. Please advise how can i show customer messages to the left (same as bot) and support messages to the right.
i want a human
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hi chabeb kifkon liom?
Proactive: hamdellah w inta?
tamem, fi problem 3al internet?
Proactive: yalla la chuf
Proactive: fi general problem, 10 mins w btin7all