Rasa bot does not respond in AWS Server

I installed RASAX in linux AWS Server machine. When I try to use the section “Talk to your bot” I get below error message.

(upload://atmcztNiyhJLN9mA5oE9n48pKba.png)

Message ‘hi’ could not be sent to environment ‘production’."

Please help!!!

Do you have the ports setup in the security group? How do you have this Rasa X deployed, are you using our install.sh script with the docker compose setup?

Hi @btotharye I am using the below for installation.

pip install rasa-x --extra-index-url https://pypi.rasa.com/simple

I was able to solve this issue by killing the processes in ubuntu and Uninstall RASA X and Reinstall again!!! Thanks for replying back

Ok great, sorry for the late response was on vacation last week.