Hey everyone, I have a general conceptual question. I started playing around with rasa and was digging in the docs. I wonder if the following is somehow doable/how a approach would look like.
I’d like to inform a user (the user is registered via my django application with his phone number) via updates (like you order got shipped). I’d like to send him proactively messages about that order and the user can get infos about that order via the bot. And this should happen via whatsapp.
So here are my questions:
- is it possible to send a trigger_intent to a user via its phone number?
- does he already needs a conversation so that I can send him some informations? Or can I initially send him a message without that he already started a conversation with my bot?
- is there a way to use the users phone number as a unique identifier? Like is the number of twilio something passed into the messages and can I use that number a reference to update conversations. of a user and my rasa bot?
Thanks in adavance!