I have the following structure: there is a third party (an admin managing the external web-site). He needs to be able to initiate a conversation between rasa and client (via Twilio, but I guess this doesn’t matter).
So my idea was that admin action would post a trigger_intent to rasa API, which would initiate conversation. But how I can ‘pass’ this conversation to a user? So basically what I need is to ‘say’ to Rasa - if you get this intent, start the conversation via this channel. I know there is a
CallBackInput, which makes Rasa post to another channel than that where the initial request comes from, but I can’t figure out how to make Rasa post some extra info that would help to identify which specific user was meant.