How should I make bot start a conversation in one channel and continue the conversation in another channel?ie; Start the conversation in web UI and continue the conversation in telegram
Hi @vaidehi. That should be possible as long as you find a way to use the same sender ID in both channels. That could get tricky though as the Telegram channel uses Telegram’s own chat IDs to identify users. An alternative would be to store the correspondance between the Web conversation ID and the Telegram conversation ID somewhere (e.g. a database) and implement an extension of our Telegram channel that switches the ID before sending/receiving messages.