No response from rasa to slack

Hi All,

Im running Rasa with Slack intigration. When i see the debug log i see the intent being recognized and processed as well but when there is no message on Slack side please find below the debug log

2020-03-05 17:36:24 DEBUG    rasa.cli.utils  - Parameter 'endpoints' not set. Using default location 'endpoints.yml' instead.
2020-03-05 17:36:24 DEBUG    rasa.cli.utils  - Parameter 'credentials' not set. Using default location 'credentials.yml' instead.
2020-03-05 17:36:24 DEBUG    rasa.model  - Extracted model to 'C:\Users\ssuresha\AppData\Local\Temp\tmpqhca6xh5'.
2020-03-05 17:36:25 DEBUG    sanic.root  - CORS: Configuring CORS with resources: {'/*': {'origins': [''], 'methods': 'DELETE, GET, HEAD, OPTIONS, PATCH, POST, PUT', 'allow_headers': ['.*'], 'expose_headers': None, 'supports_credentials': True, 'max_age': None, 'send_wildcard': False, 'automatic_options': True, 'vary_header': True, 'resources': {'/*': {'origins': ''}}, 'intercept_exceptions': True, 'always_send': True}}
2020-03-05 17:36:25 DEBUG    rasa.core.utils  - Available web server routes:
/webhooks/rasa                                     GET                            custom_webhook_RasaChatInput.health
/webhooks/rasa/webhook                             POST                           custom_webhook_RasaChatInput.receive
/webhooks/rest                                     GET                            custom_webhook_RestInput.health
/webhooks/rest/webhook                             POST                           custom_webhook_RestInput.receive
/                                                  GET                            hello
/webhooks/slack                                    GET                            slack_webhook.health
/webhooks/slack/webhook                            GET                            slack_webhook.webhook
2020-03-05 17:36:25 INFO     root  - Starting Rasa server on http://localhost:5005
2020-03-05 17:36:25 DEBUG    rasa.core.utils  - Using the default number of Sanic workers (1).
2020-03-05 17:36:25 INFO     root  - Enabling coroutine debugging. Loop id 3220819446856.
2020-03-05 17:36:25 DEBUG    rasa.model  - Extracted model to 'C:\Users\ssuresha\AppData\Local\Temp\tmpkl_nufx1'.
2020-03-05 17:36:30 INFO     absl  - Entry Point [tensor2tensor.envs.tic_tac_toe_env:TicTacToeEnv] registered with id [T2TEnv-TicTacToeEnv-v0]
2020-03-05 17:36:30 DEBUG    rasa.core.tracker_store  - Connected to InMemoryTrackerStore.
2020-03-05 17:36:30 DEBUG    rasa.core.lock_store  - Connected to lock store 'InMemoryLockStore'.
2020-03-05 17:36:31 DEBUG    rasa.model  - Extracted model to 'C:\Users\ssuresha\AppData\Local\Temp\tmp2kwkqbmj'.
2020-03-05 17:36:31 DEBUG    pykwalify.compat  - Using yaml library: c:\programdata\anaconda3\envs\rasa\lib\site-packages\ruamel\yaml\__init__.py
2020-03-05 17:36:32 DEBUG    rasa.core.nlg.generator  - Instantiated NLG to 'TemplatedNaturalLanguageGenerator'.
2020-03-05 17:37:02 DEBUG    rasa.core.tracker_store  - Creating a new tracker for id 'UUHQS9DKM'.
2020-03-05 17:37:02 DEBUG    rasa.core.processor  - Starting a new session for conversation ID 'UUHQS9DKM'.
2020-03-05 17:37:02 DEBUG    rasa.core.processor  - Action 'action_session_start' ended with events '[<rasa.core.events.SessionStarted object at 0x000002EDF1F5F608>, <rasa.core.events.ActionExecuted object at 0x000002EDF1F5F5C8>]'.
2020-03-05 17:37:02 DEBUG    rasa.core.processor  - Current slot values:
        cuisine: None
        location: None
2020-03-05 17:37:02 DEBUG    rasa.core.processor  - Received user message 'Hi' with intent '{'name': 'greet', 'confidence': 0.9893774390220642}' and entities '[]'
2020-03-05 17:37:02 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 4 events.
2020-03-05 17:37:02 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, None, {}, {'intent_greet': 1.0, 'prev_action_listen': 1.0}]
2020-03-05 17:37:02 DEBUG    rasa.core.policies.memoization  - There is a memorised next action '25'
2020-03-05 17:37:02 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_MemoizationPolicy
2020-03-05 17:37:02 DEBUG    rasa.core.processor  - Predicted next action 'utter_greet' with confidence 1.00.
2020-03-05 17:37:02 DEBUG    rasa.core.processor  - Action 'utter_greet' ended with events '[BotUttered('hey there! How may i help you', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {}, 1583410022.4830651)]'.
2020-03-05 17:37:03 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, None, {}, {'intent_greet': 1.0, 'prev_action_listen': 1.0}, {'prev_utter_greet': 1.0, 'intent_greet': 1.0}]
2020-03-05 17:37:03 DEBUG    rasa.core.policies.memoization  - There is a memorised next action '0'
2020-03-05 17:37:03 DEBUG    rasa.core.policies.mapping_policy  - There is no mapped action for the predicted intent, 'greet'.
2020-03-05 17:37:03 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_MemoizationPolicy
2020-03-05 17:37:03 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 1.00.
2020-03-05 17:37:03 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2020-03-05 17:37:03 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'UUHQS9DKM'.
2020-03-05 17:37:25 DEBUG    rasa.core.tracker_store  - Recreating tracker for id 'UUHQS9DKM'
2020-03-05 17:37:25 DEBUG    rasa.core.processor  - Received user message 'port info' with intent '{'name': 'ports_used_cb', 'confidence': 0.9792335033416748}' and entities '[]'
2020-03-05 17:37:25 DEBUG    rasa.core.processor  - Logged UserUtterance - tracker now has 8 events.
2020-03-05 17:37:25 DEBUG    rasa.core.policies.memoization  - Current tracker state [None, {}, {'intent_greet': 1.0, 'prev_action_listen': 1.0}, {'prev_utter_greet': 1.0, 'intent_greet': 1.0}, {'intent_ports_used_cb': 1.0, 'prev_action_listen': 1.0}]
2020-03-05 17:37:25 DEBUG    rasa.core.policies.memoization  - There is a memorised next action '26'
2020-03-05 17:37:25 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_0_MemoizationPolicy
2020-03-05 17:37:25 DEBUG    rasa.core.processor  - Predicted next action 'utter_ports_used_cb' with confidence 1.00.
2020-03-05 17:37:25 DEBUG    rasa.core.processor  - Action 'utter_ports_used_cb' ended with events '[BotUttered('Port 11210 : It is a port which is openly accessible to clients implementing version 2.0 of the memcapable API. Those are “vBucket aware” clients and are depending on the hashing algorithm to map keys to one of a suitable number of “vBuckets”. The vBuckets later will get mapped to a server, providing a layer of indirection enabling vibrant cluster rebalancing, non-disruptive cluster expansion or contraction, replication and failover.\nPort 11211 : The usual Memcached port number processes requests from, clients guiding version 1.0 of the memcapable API requirement. Those clients will be depending on a consistent hashing algorithm to map keys openly to servers in a variable-length server catalog
', {"elements": null, "quick_replies": null, "buttons": null, "attachment": null, "image": null, "custom": null}, {}, 1583410045.106115)]'.
2020-03-05 17:37:25 DEBUG    rasa.core.policies.memoization  - Current tracker state [{}, {'intent_greet': 1.0, 'prev_action_listen': 1.0}, {'prev_utter_greet': 1.0, 'intent_greet': 1.0}, {'intent_ports_used_cb': 1.0, 'prev_action_listen': 1.0}, {'prev_utter_ports_used_cb': 1.0, 'intent_ports_used_cb': 1.0}]
2020-03-05 17:37:25 DEBUG    rasa.core.policies.memoization  - There is no memorised next action
2020-03-05 17:37:25 DEBUG    rasa.core.policies.mapping_policy  - There is no mapped action for the predicted intent, 'ports_used_cb'.
2020-03-05 17:37:25 DEBUG    rasa.core.policies.ensemble  - Predicted next action using policy_1_KerasPolicy
2020-03-05 17:37:25 DEBUG    rasa.core.processor  - Predicted next action 'action_listen' with confidence 0.45.
2020-03-05 17:37:25 DEBUG    rasa.core.processor  - Action 'action_listen' ended with events '[]'.
2020-03-05 17:37:25 DEBUG    rasa.core.lock_store  - Deleted lock for conversation 'UUHQS9DKM'.

Any help/Suggestion is much appreciated.

Thanks Shrinidhi

Hi @shrinidhisuresha, Are you subscribed to all necessary events in your Slack app? Have you updated your credentials to connect to slack, and is your rasa server url confirmed in your app?

Thanks Melinda, Yes i have added the server URL and also when we run it in debug mode it is reaching rasa but not sure whats the route which needs to be configured for slack to receive it.

Please follow this link Rasa Slack Bot Integration

Do you provide redirect url in Oauth & Permission it should be like https://xxxxxx.ngrok.io/webhooks/slack for example

I have added this as well.

Please could you follow the link i have send you earlier Rasa Slack Bot Integration If it don’t work we will check all the steps together

Thanks Wabi, Will try this link and update