Is it possible to train reasa with emails?

Rasa Open Source
1

Hi,

I’m new to Rasa and I can’t understand if it is the best solution for a project I’d like to work on.

I would implement a chatbot for technical support and I would like to train it with hundreds of email conversations (questions and answers) arrived to the email address of the techical support team.

Is it possbile with Rasa? I know that I will have to properly prepare these emails, but is it possible to use them? I’m asking this because it seems that with Rasa I have to build in the stories file all the conversations.

Thank you very much

Claudio

2

Hi @ioclaudio,

You’ll have to prepare the training file with different intent covering different aspect of the mails. Such as:

  • greet
  • query related to topic 1
  • query related to topic 2

and so on.

If you have all the mails, I would suggest you checkout LlamaIndex

It works well and in your case I think it will be a better tech stack to use.

3

op