I am researching to build a Customer Service bot. So far, everything Rasa is offering matched what I needed.
However, there is a usecase I am wondering if it’s possible in Rasa X.
For example, when user asks something and the bot cannot answer, the bot may tell users to wait for CS Staff to answer. After that, the human will come in and chat to the users directly through the chat interface. Is there a way to simply implement this?
I am sorry if the question is in the wrong place.
Thank you in advance for any help!