How to transfer bot to Human live agent?

[manoj_kumar]

Hi,

Could anyone help me out that how to connect with the human agent?

Thanks in advance.

[ChikkaUdayaSai (Uday)]

Hi @manoj_kumar,

There is a discussion on the same topic that you are looking for.

Rasa human handoff, messages sent while ConversationPaused aren't ignored

Hi, I’m attempting to build a bot that has the ability to handoff conversations to human agents mid conversation as alluded to here: The problem I’m running into is that the messages from the participant that took place during the participant <> human agent conversation (while the conversation was paused) are still being read in after the conversation is resumed. Is there a way to ignore messages that are sent while the conversation is paused? Perhaps this is due to me using the cmdline inte…