Now, I have compiled the problems well so that we can work on this
We have 3problems:
First. For some reason the tracker.update function does not work and only using ConversationPause stops ALL the bot. We must solve that so that it only stops the conversation. It’s key.
Second. the sender_id when connected by channels of the rest api is reduced to “username” so it could not be tracked. Example using Telegram there is no problem, but if there is with WhatsApp Busines for example. This should be a minor problem.
Third. The bot despite being pausing, CONTINUES TO LISTEN and THEN RESPONSES when the action is over. Therefore, in the case of moving a human agent and ending the conversation, then he would respond incorrectly with all the entries.