I want to set a flow like this
story.yml
- story: On connect with customer service
steps:
- intent: greet
- action: utter_welcome_message
- intent: help
- action: utter_what_help
- intent: whatever_user_input
- action: action_connect_customer_service
Before user connect to customer service, i want to send a message “How can i help you” first, and then whatever user type it will run an action
How to define this intent whatever_user_input in nlu? Do i have to give examples as much as i can predict user input?
domain.yml
utter_what_help:
- text: How can i help you?