How to specify a story with an intent having different entity value

Rasa Open Source
1

Hi team,

I’m new to rasa. I have created the below story for handling a ‘support’ intent. I would like to show different response if user asks help for light and for washer. But it returns the action for ‘help light’ even if I input ‘help washer’. Please help if there is any mistake int he story I have added.

## support prompt => light
* support
  - action_set_slot_label.ue.sh.common-004
* inform{"appliance":"light"}
  - action_set_slot_label.ue.sh.common-018
  - slot{"output_message":"test"}
  - slot{"user_name":"test"}
  - slot{"device_count":"test"}
* inform{"appliance":"washer"}
  - action_set_slot_label.ue.sh.common-006
  - slot{"output_message":"test"}
  - slot{"user_name":"test"}
  - slot{"device_count":"test"}
2

Can you please give examples for the intents? I’m not sure I understand what exactly you want to achieve. So, what would the user say for intent support and inform? What is action_set_slot_label.ue.sh.common-006 doing?

3

Hi Tanja,

Hope you will get my requirement with the below conversation.

User: Hi

Bot:Hi, what can I do for you?

User: Help me? (support intent)

Bot: Tell me which appliance would you like to control?

User: Light (inform intent)

Bot:Here’s how you can control your light, you can: Turn on light Turn off light

User: Help me? (support intent)

Bot: Tell me which appliance would you like to control?

User: Washer (inform intent)

Bot:Here’s how you can control your washer, you can: Ask status of your washer Turn on washer Turn off washer

action_set_slot_label.ue.sh.common-006 is the action name. We have our api in node js.

We handle the response according to the action name in api.

4

Hi Tanja,

Seems the issue has fixed. I had given the slot ‘appliance’ as of type ‘unfeaturized’.

Now I changed it to type ‘categorical’. If it is ‘unfeaturized’ it won’t affect the dialog flow right.

5

Yeah, that makes sense. appliance should definitely be categorical. Glad it works now.

6

Thanks for your effort Tanja