How to migrate rasa stories that includes email form to rules. (migrating from 1.9.5 to 3.0.9)

Rasa Open Source
1

Hi, I have migrated my bot from version 1.9.5 to 3.0.9 but stories which includes email form are failing sometimes and rasa is replying with fallback message. Can anyone help me how to migrate those stories to rules. here is one of the stories.:

  • story: call a human success steps:
    • intent: call_human
    • action: users_query
    • action: email_form
    • active_loop: email_form
    • active_loop: null
    • action: utter_ask_anythingelse
    • intent: chitchat
    • action: utter_goodbye
    • action: utter_reach_out
2

Read the forms documentation for best practices on the use of rules & stories with forms. Without more debug log output I can’t answer your question about the fallback problem.