@tyd Thanks for the quick reply.
My problem is when I close Microsoft Teams after using the chat bot. If I understood Rasa and Azure Bot Service documentation correctly, since the conversation already exists, it already has a conversation_id assigned to it which means I cannot create a new one. I have to access it somehow, but so far I did not find a way to do it.
Azure Bot Service is also managed with conversation_ids. I might be getting a little confused, but if these IDs are somehow created on their side in the beginning of the conversation (when a new user adds the bot to their Microsoft Teams chat), would it mean I can’t access the conversations_ids from Rasa ?
Azure Bot Service has an API which may solve the problem. However I think I have to go through a whole list of conversations to find the one with the correct user_id (tracker.sender_id) and extract its conversation_id.
I’m still reading their documentation and API Reference and trying to connect it with Rasa’s documentation to clarify this issue and to understand how this whole process should work.
I’ll let you know if I have any progress. Thanks