Ok firstly im planning to use a chat widget created by JitestGaikwad since the structure is very easy. but I want to add human fallback handover so when the bot can’t answer the user intent. It will transfer to me, maybe it connected to me via whatsapp or telegram.
What i imagine of the result is when I anwering the user question it display on the widget. So the user don’t need to open telegram or whatsapp to contact me
But idk where to start. Can anyone please give me a good reference material or tutorial?
(Sorry for the bad english)
I’ve used a similar setup before, and it’s definitely doable. What you’ll want is a chatbot platform that supports human handover, like Tawk.to or Intercom. They allow you to define fallback rules where the bot hands off to you via chat apps like WhatsApp or Telegram.
You’ll likely need to integrate an API for that seamless transition, make sure your widget supports custom scripts or webhooks for this. Once you’ve got the bot working, set up a way for your WhatsApp/Telegram account to handle messages from the widget.
For resources, check out the documentation on the platforms I mentioned, or look for tutorials around integrating a chatbot with WhatsApp/Telegram bots. The setup can be a bit tricky, but once it’s set, it’ll work pretty smoothly.