Urgent help please, send messages from bot to custom web portal via webhook

When an user requests handoff, or bot failed to assist the customer, i want transfer to human agent (support): Whatsapp API is not working anymore on groups, and i dont want any other messenger. The only solution i have is to have chat web portal, flow will be like that: bot->customer->web portal. Can u assist me to send/receive messages from chatbot<=>web portal via webhook or any possible solution? You can reach anytime on my whatsapp +961 79 138 607 or Skype paolo_1st

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