How to deactivate a form and utter_sorry when the "skip" button under any question which is asked to get input is clicked?

Rasa Open Source
1

I am creating a rasa form with 4 inputs. Now I want to include a feature which is while asking for user input (for ex: “What is your name ?”) , I’ll provide a button below with a title “skip” and a payload with intent “/deny” which when clicked should trigger the form to deactivate and should utter the message " Sorry to see you go".

  utter_ask_customer:
  - text: "Please give the customer name "
    buttons:
      - title: "Skip"
        payload: "/deny"

This button is provided under every question when asking user for a input. I have tried different ways to write stories and rules for it. But it doesn’t work. Help me find a solution.

Below is the rule I used which does not work :

- rule: New license form - values right - interuption
  condition:
  # Condition that form is active.
  - active_loop: new_lic_form
  steps:
  - action: new_lic_form
  - active_loop: new_lic_form
  - slot_was_set:
    - requested_slot: true
  - intent: deny
  - active_loop: null
  - action: utter_greet

Should I add any deactivate form action to make this work? If yes please provide the code and rule. Thank you in advance

2

Instead of using an intent, you might try an abort entity and slot and have the payload say something like “[abort](abort) form”.

You can then use a required_slots method to change the form required slots so that it will complete. You can read more about that in the forms docs here.