Hi Folks, I have a requirement where i need to redirect my rasa chatbot conversation to live Zendesk agent. I am using webchat for chat client. Please help me. Thanks

Hi Davinder - thanks for starting a thread! What have you tried so far and where did you get stuck? A

Hi @amn41, As of now, Rasa gives the privilege to use custom action and its template (“utter_action_name”). I need a solution in which if a user is not satisfied with bot chat so that we can redirect to live zendesk Agent. have you done anything like that? Thanks

you will have to use a custom action, correct. It should return a ConversationPaused event (see Events ) and you will have to handle the logic in there to send the tracker to zendesk. I haven’t worked with their API but maybe someone else on the forum has.

Hello were you able to implement this? We have a similar requirement. Thanks in advance. Regards, Akshay

@ak29 No. But I have made custom channel for the this and also used Zend desk live Agent API.

Hello @honeydhi, can you share any code about the custom channel?

How can I redirect my Rasa chatbot to live Zendesk Agent?

Rasa Open Source

ak29 (Akshay Vasanthkumar) September 26, 2019, 8:06pm 8

Thanks

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How can I redirect my Rasa chatbot to live Zendesk Agent?

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