Having trouble running a trained Rasa model (.tar.gz) due to extraction or path errors

Rasa Open Source
1

Hi everyone, I’m working on a Rasa chatbot project and trying to run a trained model using the command: rasa run --enable-api --cors “*” --model models/20250620-140724-crabby-exchange.tar.gz --port 5006 However, I’m consistently getting this error: Could not load model due to [WinError 123] The filename, directory name, or volume label syntax is incorrect: ‘\?\D:\rasa-temp\tmp…train_RulePolicy1’ To troubleshoot, I:

  • Tried extracting the .tar.gz manually and placed the components/ and metadata into a folder (models/crabby-exchange)
  • Then tried running:rasa run --model models/crabby-exchange But Rasa responded with:No valid model found at models/crabby-exchange! So I’m stuck between archive-related errors and Rasa not accepting manually extracted folders.

:backhand_index_pointing_right: Could anyone guide me on how to correctly repackage the model or solve this WinError 123 issue?

I’m on Windows 10, using Anaconda (rasaenv) Thanks in advance for any help!

2

Hi @maramsubbu123

I noticed you reported the same error I encountered with RASA. Have you found any solution or workaround for it? I’d really appreciate any insights you might have. Thanks!

Here is my problem:

3

Yes, I tried the tutorial on windows with Rasa pro and had the same error message. I am interested in learning a fix.