Getting no response for a message on rasa x

I’m not getting any response for a message on rasa-x, just the request is being sent. Using the same model I’m getting response using rasa shell. What could be the possible reason? Any help is appreciated

Hi @arushi, can you share more about your setup? What version of Rasa Open Source and X are you using? How are you running Rasa X? Are you describing the Talk to your bot interface?