I was/am on rasa 2.3.4 and rasa x 0.37.1, but without changing anything it suddenly started partially working again this morning. It is now responding to messages in the chat instead of hanging indefinitely.
However, I have simultaneously been having the issue of rasa x not saving conversations and the NLU Inbox remaining empty. I thought this was connected to the bot not responding to messages, but actually this problem is still unresolved.
I’ve tried the bot multiple times on Telegram and Slack over the past week personally and had another user try it on Slack 10 minutes ago, but although the conversation works fine, it’s not possible to access any of the conversation data afterward.
It’s strange as I haven’t had this issue previously, and I’m not doing anything different.