Getting double answers from the bot

Rasa Open Source
1

Hello everyone, My bot is sending double answers for all my questions. Any ideas ?

Thank you,

2

Hi,

We’ll need waaaaay more information than just that one sentence, Achmed. I have no idea what’s going on with your bot because I have no info about it. Here’s a couple of questions:

  • When does it occur exactly? Do you have the story?
  • It might be a conflict with another story. Can we see your stories file?
  • what does the debug mode say when you test the stories?
  • Do you have any custom actions running?
3

Thank you Remy,

I don’t any issue with my stories, unfortunately i can’t post my stories file , i’m working on a enterprise project that’s not possible.

I’m just getting the bot answering 2 times for each question for all templates.

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4

I understand that it can be sensitive data. Unfortunately, I still don’t know what is going on in the back-end. I’ll need the debug logs for that. So we can do 2 things. You can either PM me the log file (run the bot wit the --debug flag) so I can discretely take a look at it, or, if you don’t dare to send the logs to me, you can try sending it to the RASA staff.

5

Hey Remy, This is my debug from terminal just after launching my bot. Thank you in advance

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6

OK, so I can see that you have a form that’s activated. The FormAction handles all the utters. I don’t know what your story looks like, but I assume the FormPolicy is uttering the same thing as an utter you have in the stories.

7

So how can i fix that ?

8

remove the extra utters from your stories

9

Thank you. In my stories, I do not have any utters. It’s managed in my FormAction (actions.py)

Thank’s a lot.