What is the best way to create a multilingual chatbot?

[EvanMath (Vangelis)]

Hey @ChrisRahme , I went through all these. Really helpful. I appreciate your help.

@ChrisRahme

Do you want the bot to

• understand all languages but reply in one? (easiest)
• understand all languages but reply in the one specified by the user? (my approach)
• understand all languages and reply in the detected language of the last message? (hardest)

I will follow your approach in this case. I have a question related to this. If users use the agent via an Android app, do you know if it is possible to let’s say the user defines once his preferred language and the app to send this choice to the agent every time the user logs in?

@ChrisRahme

Would the same person usually talk in multiple languages?

• If yes, you can insert all languages all in the same chatbot/deployment using one of the three options above
  • This saves resources but the chatbot’s files will be bloated due to all the languages and the chatbot may confuse languages
• If no, consider having three different chatbots/deployments with a language selector on the UI to connect to these different bots
  • This is more expensive in terms of deployment but each chatbot will have a better accuracy and cleaner files

Well, this is something I don’t know for sure but I assume that each user will talk only in one language. Your approach follows the first bullet from the above, correct?

One last question, in your domain file you have implemented some responses to any language and others (like faq) only in one, what is the purpose of this? My understanding is that I have to implement every response to every language I will use.