I have a chat-bot on my web page and now I want to integrate it with a CRM(ZohoCRM, SalesForce, etc). Is there any way we can do this? I have referred the RASA documentation, did not find anything.
My problem is a bit different :
I want to have a Rasa Bot connected to a Messenger App. The App itself is connected to a FB page. So far no problem.
But I would like to be able to redirect the user talking to the bot through the FB Page to a CRM platform where a (human) agent will take the lead to substitute the bot when it can’t help the user anymore. The CRM works with Messenger too. Basically I need to know if there is a way to let Rasa give the lead to the Messenger API connected to the CRM and to the user’s fb page-messenger-conversation instance.