Web Bot Integration With CRM(Customer Relationship Management)

Hello everyone, I have a chat-bot on my web page and now I want to integrate it with a CRM(ZohoCRM, SalesForce, etc). Is there any way we can do this? I have referred the RASA documentation, did not find anything.

Any Help will be appreciated Thanks in advance.

What do you mean by “integrate it with a CRM(ZohoCRM, SalesForce, etc)”. Do you want to get some information from the CRM or do you want to be able to chat with the bot from the CRM?

In the first case you probably want to use custom Actions together with the rasa-sdk. In the second case I recommend building Custom Connectors.

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