Using Rasa as a Ticket Assistant

Im thinking of using Rasa as a Ticket Assistant rather than a chatbot. Here is a sample ticket:

Hi there,

I installed Wordpress on both domains hosted with you. Aslo installed on some subdomains. ALL emails originated from the server goes to SPAM either using webmail or starting from Worpress. I am afraid that the IP of the server is compromissed. Truely speaking I was not able to use mailing from the hosting. But now, I need to start an ecommerce website and need notifications from the site to arrive safe in Inbox. Please advice.

Many thanks, Regards

As you see, tickets are longer that sentences in chats and contain several sentences. An ideal ticket would detect the intention of the above ticket as “Complaining about spam” issue and sends our standard reply about procedures to resolve the problem to the user.

Do you think Rasa can handle it? If so, which policies would you recommend to use?