I am using a
faq retrieval intent with several “sub-intents” such as
faq/viewing_options, etc. I have defined the responses in my domain as
utter_faq/identity. So far so good.
I seem to remember from a question I asked during the Rasa 2.0 release that we could also use actions instead of normal utterances (I can’t find the video, unfortunately). I can’t find any mention of this in the documentation though I tried creating an action
utter_faq/identity but my action server is not called. Also tried to name it
action_faq/identity without success.
Did I dream that it was possible to do that? If so, is that planned sometimes? I have a custom action that does something similar but I’d rather use the existing methods!