Hello, I have this scenario :
user : I can't pay with my mastercard on your site !! intent = payment refused entities = payment_tool:mastercard agent : is there an error message on the screen ? slots : {payment_tool:mastercard} policy : {ask for missing slots} user : Nope, nothing intent : payment refused, no agent : you can try with paypal, it's safer slots : { tool : mastercard; error_message: no } policy : {offer alternative} user : I don't want to pay with Paypal !! intent : payment refused, alternative refused entities : ??? agent : OK, I understand, I invite you to try again later then. slots : {tool: mastercard, error_message : no, paypal:refused} policy {accept, suggest to}
My question is : how do you ‘tag’ in the intents and in the response utterances, the entities : paypal refused and try again later ?
Best