[Solution] WhatsApp/SMS/USSD Integration with RASA

Contributing to Open Source Community Groups & Events
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#1

Hi All! Facing issues to integrate your rasa chatbot with WhatsApp, SMS, USSD due to lack of support of buttons across these platforms. I developed a solution for this problem. I Boyinapalli Sandeep Dora wrote an API that accepts rasa data format that is

{
     message : "",
     sender: "",
     metadata: {}
}

And converts the buttons, text, image into a beautiful format:

Text
Image
0 Button 1
1 Button 2
2 Button 3

And also converts the number 0 or 1 or 2 into rasa’s button payload. And vice-versa.

Check my GitHub Repo: https://github.com/LEAGUEDORA/rasa-whatsapp-addon All you need to do is point out the messaging service callback URL to :5000/incoming and convert the message receiving part in the whatsapp.py file.

If you are facing any issues, create an issue in my GitHub repo

1 Like
#2

Awesome, thank you for sharing this!

#3

Thank you, Chris. I also wrote to RASA Team and suggested them to modify the code and add this into their channels, so that users can have seamless integration with whatsapp

1 Like