Hi everyone , I’m not able to get the bot widget on the server because of the socket.io issues and I keep getting this error - index.js:123 GET http://localhost:5005/socket.io/?EIO=3&transport=polling&t=NilV9Fx 500 (Internal Server Error) I’m using this code to show my bot on server - Currently I’m using rasa-2.8 version. Any help/support regarding this will be appreciated.

@Anchal Great! So what the issue you getting and what are the steps you are following? and please can you share the error screenshot? Few suggestions: Hope you uncommented below snippet code in credentials.yml socketio: user_message_evt: user_uttered bot_message_evt: bot_uttered session_persistence: true Hope you are using this snippet code: <div id="webchat"> </div> <script src="https://cdn.jsdelivr.net/npm/rasa-webchat/lib/index.min.js"></script> <link rel="stylesheet" type="text/css" href="https://"> <script>!(function () { let e = document.createElement("script"), t = document.head || document.getElementsByTagName("head")[0]; (e.src = "https://cdn.jsdelivr.net/npm/rasa-webchat@1.0.1/lib/index.js"), (e.async = !0), (e.onload = () => { window.WebChat.default( { selector: "#webchat", initPayload: "/get_started", customData: {"language": "en"}, // arbitrary custom data. Stay minimal as this will be added to the socket socketUrl: "http://localhost:5005", socketPath: "/socket.io/", title: "Rasa Bot", tooltipPayload: "/get_started", tooltip: true, tooltipDelay: 500, subtitle: "Powered by XYZ", connectingText: "Waiting for server...", profileAvatar: "https://", openLauncherImage: "https://", params: {"storage": "session"}, mainColor: "#ffd600", userBackgroundColor: "#ffd600", userTextColor: "#cde9ce", showMessageDate: false, inputTextFieldHint: "Hi.Type your message here...", badge: " ", displayUnreadCount: true, isChatOpen: false, embedded: false, showCloseButton: true, fullScreenMode: true, showFullScreenButton: true, docViewer: false, }, null ); }), t.insertBefore(e, t.firstChild); })(); </script> I hope you using index.html or directly in Wordpress site header and footer body section plug in. Please ignore some of the field shown in the snippet code, used what best for your use case. Please Note: :warning: Version 1.0.1 of the rasa webchat is made to work with version 2.3.x and 2.4.x of rasa or latest. Use 1.0.0 for other rasa versions. Try run first on localhost, if you able to run on localhost, then later I will guide you how you can deploy server. Good luck!

Hey Nik , Thankyou so much for your help ,it really worked out. I was missing a few things in index.html file but now its working fine on localhost. Let me know how can we deploy it on a real time tool.

@Anchal Great! Please can I request to close this thread with the solution for others?

@nik202 I am also getting the same issue on HTTPS, used your code mentioned above still getting same error. can you have a look at my question please? [image] Socket issue with rasa webchat on HTTPS Rasa Open Source I have bot deployed in aws with HTTPS and using rasa webchat script on one of my website which is also on HTTPS and I am getting the error on website for the bot to load. WebSocket connection to 'wss://rasa-aws-url:82/socket.io/?EIO=4&transport=websocket&sid=FMfJTJy9o8KI15IbAAFH 'failed and sometimes WebSocket connection to 'wss://rasa-aws-url:82/socket.io/?EIO=4&transport=websocket&sid=dfSA6Yxg1H9z3BnvAAF1 ’ failed: Error during WebSocket handshake: Unexpected response code: 200 If I re…

@Anchal Can, I request you Anchal to please close this thread with the solution for others. Thanks.

Hi, I am still getting the 500 error, I am using the same code and using RASA 2.3.8

You need to use webserver and real domain names to use it for real. Are you familiar how to do those?

What is your system architecture? Is it working in HTTP?

Socket.io issues for rasa 2.3 or higher version

Rasa Open Source

bharath-madduri (Bharath) October 22, 2021, 9:00am 10

@nik202 I am also getting the same issue on HTTPS, used your code mentioned above still getting same error. can you have a look at my question please?

Topic		Replies	Views
Rasa Webchat - latest rasa version? Rasa Open Source	12	4036	August 28, 2023
Not able connect to socket while using rasa webchat Getting Started with Rasa	2	309	June 14, 2021
Rasa 3.x problem using official widget Rasa Open Source	8	2900	December 23, 2021
Webchat-rasa2.0 Rasa Open Source	2	686	December 24, 2021
Rasa webchat not showing(socketio) Rasa Open Source	7	2491	July 16, 2021

Socket.io issues for rasa 2.3 or higher version

Related topics