I’m new to the rasa framework, but trying to learn as quickly as I can. I’ve just been experimenting with setting up a basic bot that will answer a couple of questions via Facebook messenger which I’ve now got working.
I’m now looking into how I can send messages from the bot when an event happens on our backend. For example: Event A occurs on the backend, bot sends message to User A. Event B occurs on the backend, bot sends message to User B.
Apologies if this is a basic question and I’ve overlooked some documentation somewhere, but I would be very grateful if anyone could shed any light on the best practice on how to architect this?