Save the breakpoint of a conversation and get back to it later

Hello @erohmensing ,

may I ask how to get back to a break point where a new topic intervenes the conversation between user and bot?

For example, I have a sales bot which is directing user to select items and purchase, however, the user is not satisfied with the volume at some point and asks the bot to increase/decrease the volume. What I would expect is, after the bot adjusting the volume, the conversation should go back to the break point before volume_adjustment conversation. Could you please help?


Hello jhzape,

It looks like what you need is multi-turn conversations and this Rasa blog post might be a good place for you to get started. Then, to implement it you would need to use the TED policy and write your own stories as described also here.