I have one entity, and based on the use case need to ask different response
for example if it is uses case 1
response is
what is branch code . ex: 926x ?
for uses case 2
response is
what is branch code . ex:0758x?
may i know how this can be solved ?
You can use conditional responses for that. This blog is a good introduction: Conditional Response Variations: Technical Blog | The Rasa Blog | Rasa
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Excelent blog!