repeated answer

Rasa Open Source
1

Hello everyone,

I’m new to the Rasa community and I’ve been practicing the development of a chatbot. I’ve come across an issue regarding the handling of repeated requests. I would like the bot to automatically check the user’s input intents, and if 3 requests refer to the same intent, along with the response, a predefined message like “For further information, contact me at email…” would be added. Is it possible to implement a similar functionality?

Best regards,

Alessandro

2

Hi @Alessandro, this is how you can implement it - Configuring Policies (similar to the out_of_scope example)

1 Like
3

Thank you for the response, I’m conducting tests using the guide you sent me, and everything seems to be working. While researching online, I also found the option to manage everything through actions. Which one do you recommend using?

this is the action:

class CheckLastIntentsAction(Action): def name(self) → Text: return “action_check_last_intents”

def run(self, dispatcher: CollectingDispatcher, tracker: Tracker, domain: Dict[Text, Any]) -> List[Dict[Text, Any]]:

    all_user_intents = [event['parse_data']['intent']['name'] for event in tracker.events if event['event'] == 'user']
    last_three_intents = all_user_intents[-3:]
    if len(last_three_intents) == 3 and len(set(last_three_intents)) == 1:
        print("repeated.")
        response = """
        """
        dispatcher.utter_message(response)
        
    else:
        print(" OK.")
    
    return []