Rasa lock store preventing actions from returning response

Hey team! I have a project where the conversation prompts a user to send in a media file, an action then looks at this media file and sends a response back to the user.

However, if the user takes more than about 14 seconds to send in their media file rasa.core.lock_store deletes the conversation lock and the response fails.

debugging looks like this:

2022-04-21 10:38:48 DEBUG rasa.core.actions.action - Calling action endpoint to run action ‘action_find_asthma_recording’. 2022-04-21 10:39:03 DEBUG rasa.core.lock_store - Deleted lock for conversation ‘whatsapp:+44XXXXXXXX’.

Is it possible to increase this time before the conversation lock is deleted? I have tried increasing DEFAULT_SOCKET_TIMEOUT_IN_SECONDS = 10 in lock_store.py but that made no difference.

Any ideas would be great!! Thanks :smile:

Same problem here! Any solution ? Thanks in advance.